Sourced
Unlock contact
Back to results

Timezone overlap

8h overlap with US East · Mexico

0
3
6
9
12
15
18
21

English level

Upper Intermediate

B2

Self-assessed via CEFR ladder

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Media analysisMedia planCommunication strategyWritingJournalismCustomer service

Tools

No tools listed yet.

About

Marcela brings over 11 years of experience in dynamic, customer-facing roles. Most recently as a Cashier at Casa Ley, she managed daily transactions and ensured efficient customer service. Her background also includes significant time as a Bilingual Agent at Szertegia Contact Center and Alliance BPO, where she provided direct support and facilitated clear communication for diverse client bases. She also served as a Telemarketing Assistant at Grupo Gayosso, honing her outreach and engagement skills. Academically, Marcela holds a Licenciatura in Communications from the University of Sonora, complemented by a Maestría in Social Sciences with a Public Policy specialty from The College of Sonora. This strong educational foundation underpins her proven ability to edit and improve articles, reflecting a keen eye for detail and strategic messaging. Marcela is now seeking roles where she can apply her expertise in communications or journalism, particularly in strategy development, talking points, and brief creation. She is also well-prepared for bilingual agent positions, ready to leverage her extensive customer service and language skills for remote US teams.

Highlights

  • I can edit articles and improve them

Work preferences

Job type
Consulting, Freelance / Independent, Full-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Social/Environmental Impact Company
Culture
Early-stage startup (0-20), Growth-stage startup (21-200), Large Company
Industries
Media & Entertainment
Hours
EST business hours
Remote experience
Based in Hermosillo, Sonora, Mexico
Available from
Jul 2026
Engagement
Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$2,000/mo
US local hire
$7,000/mo
Save ~$60,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Cashier · Casa Ley
    Jun 2026 — Jul 2026
    MX

    - Customer service handling money for merchandise and different kind of service payments in a supermarket.

  2. Telemarketing assistant · Grupo Gayosso
    Nov 2025 — Feb 2026
    MX

    - Outbound calls to outline prospects for funeral plans and to schedule appointments with the closer agent.

  3. Bilingual agent · Szertegia Contact Center
    May 2024 — Sep 2025
    MX

    - Schedule taxi trips for elderly people to go to the doctor, pharmacy, market, family or entertainment purposes.

  4. Bilingual agent · Alliance BPO
    Nov 2023 — Mar 2024
    MX

    - Warm transfer calls for those who needed help refinancing their bank debts, after checking if they qualified.

  5. Call center associate · Results CX
    Mar 2023 — Sep 2023
    MX

    - Processing payments with digital credit cards through calls to vendors, IVR and/or on websites.

  6. Intake specialist · Infinity Contact Center
    Aug 2022 — Mar 2023
    MX

    - Outbound calls to get people to digitally sign with law firms to represent them about different health problems.

  7. Magazine editor · Technological University of Tula Tepeji
    Nov 2021 — Apr 2022
    MX

    - Editor for the scientific articles of digital magazine "With you. Science and Technology".

  8. Monitoring and Analysis Director · Social Communications, Government of Sonora
    Jul 2020 — Sep 2021
    MX

    - Coordinate the Staff for press, radio and tv monitoring for daily and special reports. - Media trends analysis and talking points for the Governor.

  9. Communications consultant · Occident Communications Corporate
    Oct 2013 — May 2020
    MX

    - Media analysis, communications strategy planning, speeches and talking points for government and political campaigns.

Unlock full work history

Education

  1. Licenciatura · University of Sonora
    1989—1994
    MX· Communications
  2. Maestría · The College of Sonora
    2005—2007
    MX· Social Sciences, specialty in Public Policy
Unlock full education