Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-reported as: “I can work in English - Advanced or Bilingual”
Skills & tools
Skills
Tools
About
Ideally, I am looking to work for a company that has a positive impact on its clients. At Happy Mammoth, my last company, the main products were targeted at women in menopause to treat side effects such as sudden temperature changes, weight gain, inability to sleep well, etc.
Work preferences
- Job type
- Freelance / Independent, Full-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200)
- Industries
- E-commerce, Health & Telemedicine, Marketing & Advertising
- Hours
- EST business hours
- Remote experience
- I have always been in Buenos Aires and worked for the United States, Canada, Europe, the United Kingdom, Australia, and parts of Asia.
Salary context
Benchmarks for Customer Success · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Service Supervisor · Happy MammothMar 2023 — Mar 2025
- Reviewed metrics and KPIs for agents and team leaders. - Provided coaching and uptraining sessions to enhance performance. - Analyzed daily reports to ensure smooth operations. - Assessed fraud prevention strategies and identified potential risk…
- Customer Service Supervisor · Blue Lion Moving & Storage. Familiar Movers Inc.Nov 2019 — Feb 2023
- Customer Service Supervisor for several companies that handle interstate household goods moves. - Provided uptraining on regular DOT and FMCSA's new rules that impact how the service is rendered to our customers. - Managed communication between…
- Customer Service Representative and Dispatch · Logistel S.A. International Services for AutoStar Transport ExpressJul 2017 — Oct 2019
- Customer Service Representative and Dispatch for an auto transport broker in Florida, USA. - Handled customers and tractor trailer drivers to maintain smooth communication between all parties involved. - Located transport companies and dispatched…
- IT Specialist · Shop N’Chek ArgentinaSep 2013 — Jun 2017
- Information Technology Agent for LATAM's mystery shopping projects including McDonald’s, Carrefour Argentina, Farmacity, Sodimac, etc. - Managed accounts and generated reports. - Communicated with different backoffice teams for the various clients.
- Quality Assurance Analyst · Groupon Argentina & UruguaySep 2012 — Aug 2013
- Reviewed the quality of contracts for merchants, wholesale suppliers, and tourism/travel providers. - Entered data for billing and payment information for both merchants and wholesale suppliers. - Verified the tax status of merchants (AFIP and…
Education
- Associate’s degree · Instituto Superior de Publicidad2013—2015