Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-reported as: “I can work in English”
Skills & tools
Skills
Tools
No tools listed yet.
About
Curious and somewhat restless person, which I believe is why I've changed jobs so many times. When something doesn't resonate with me, I don't take long to look for something else. Nowadays, I would like to work in something that combines psychology with data analysis, or at least something related to data analysis for good, or for some project with social impact (but without sacrificing a decent salary for it). I think I would like to dedicate myself to research, but since I haven't had any formal opportunity in that field yet, I don't know if I really like it or if I like the idea of doing it. In July of this year, I started a new job and after only two months, I decided to leave it, as the "goal-oriented" work turned out to be much more than 9 hours a day. Not having a balance between my work life and my personal life/studies was a deal breaker, and I chose to prioritize my mental health. I enjoy working collaboratively in teams with good vibes; I like getting to know the people I work with and being able to form a bond beyond work. I understand that it doesn't always happen or that there isn't the same affinity with everyone, but having a human connection beyond roles makes my day-to-day much more meaningful. I believe that in general, I am not afraid to learn new things or do things outside my formal role (in fact, in my previous job, besides being a data analyst, I was responsible for billing and payments, I did social media posts, recruiting, etc.).
Work preferences
- Job type
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- Company size / type
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- Culture
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- Industries
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- Hours
- EST business hours
- Remote experience
- I was in Argentina, working for the United States
Salary context
Benchmarks for Customer Success · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Business Intelligence Analyst · RAPPIJul 2024 — Present
Part of the Merchants Data Analytic team, helping internal stakeholders. Building and maintaining dashboards using SQL for data models and Power BI for visualizations.
- Data Analyst · DONARONLINEMar 2023 — Jul 2024
Identified and analyzed digital/web metrics using Google Tag Manager and Google Analytics. Built and analyzed custom digital product, user, and business metrics using spreadsheets, SQL, and Metabase. Facilitated data-driven decision-making at Donar…
- Customer Care Lead · DONARONLINEMar 2022 — Feb 2023
Led the design and execution of Donar Online’s user service strategy with a data-driven approach, maintaining customer satisfaction rates at a 93% average. Coordinated the Customer Care team, consisting of 2 to 3 staff members and 5+ volunteers…
- Customer Care Analyst · DONARONLINEMay 2020 — Feb 2022
Executed Donar Online’s user service strategy, boosting customer satisfaction rates from 77% to a 95% average and reducing average first response time by 90% during the first three months of my tenure. Identified and understood users’ needs…
- Sales Development Representative · SELLERATEJan 2019 — May 2020US company · remote
Worked remotely for a US media intelligence startup, supporting a commercial account executive. Conducted client prospecting via email and LinkedIn, executed campaigns, and optimized processes using CRM software. Conducted client prospecting via…
- Commercial Assistant · MARSHDec 2017 — Jan 2019
Assisted two account executives with their day-to-day tasks while optimizing organization through streamlining processes and implementing several control spreadsheets. Also provided risk management and insurance brokerage to corporate clients…
Education
- Psychology · UNIVERSITYOFBUENOSAIRES2025
Achievements
- Led the design and execution of Donar Online’s user service strategy with a data-driven approach, maintaining customer satisfaction rates at a 93% average.
- Executed Donar Online’s user service strategy, boosting customer satisfaction rates from 77% to a 95% average and reducing average first response time by 90% during the first three months of my tenure.