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Timezone overlap

9h overlap with US East · Peru

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English level

Beginner

A1

Self-reported as: “I would not be able to work in English”

Other languages:Spanish (native)

Skills & tools

Skills

Team Management

Tools

No tools listed yet.

About

Customer service professional in the health sector, as well as retail, with extensive experience in call center, in-person, and remote work. Seeking remote work that allows me to manage my time and share work/family space, which helps me generate income.

Work preferences

Job type
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Company size / type
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Culture
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Industries
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Hours
EST business hours
Remote experience
Worked remotely for Lima, Peru due to the pandemic, for 3 years

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

India equivalent
$1,500/mo
This candidate
$405/mo
US local hire
$7,000/mo
Save ~$79,140/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Real Estate Agent · Remax Piura
    Aug 2024 — Present

    - Prospecting clients for property sales or rentals - Advising and guiding clients through the documentation process for signing deeds - Negotiation skills at all levels - Following up on portfolio properties and promoting them - Arranging…

  2. Outpatient Medical Services Executive · Clínica Miraflores Piura
    Mar 2024 — Jul 2024

    Temporary replacement role - Registering personal data for new and returning patients (opening medical records) - Scheduling appointments and procedures, processing payments, and issuing receipts for services rendered as requested by the patient…

  3. Mentor and Supervisor for Customer Service in Admissions and Call Center · IBT Group
    Sep 2014 — Mar 2023

    - Promoting the inclusion of personnel with disabilities in various medical areas of hospital complexes. - Training various medical departments on awareness for labor insertion in care areas. - Managing schedules and medical appointments. …

  4. Customer Service Coordinator · Clínica San Juan de Dios
    Jan 2013 — Aug 2014

    - Handling user complaints and claims, managing the complaints log, and responding to patients within the timeframe established by Susalud. - Preparing reports and production indicators per employee. - Coordinating with different departments to find…

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Education

  1. Graduate · I.S.T Oscar Diaz Bravo
    1993—1997
    · Audiovisual Communication
  2. Certification · Universidad Carlos III de Madrid
    2022
    · Inclusive Leadership
  3. Certification · Universidad Esan
    2019
    · Tools for Human Talent Management
  4. Certification · Universidad Esan
    2018—2018
    · Training of Trainers
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