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Timezone overlap

9h overlap with US East · Argentina

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English level

Advanced

C1

Self-reported as: “I can work in English - Advanced or Bilingual”

Other languages:Spanish (native)Otro

Skills & tools

Skills

Customer ServiceFraudProject Management

Tools

Power BICanva

About

I stand out for my analytical criteria to identify behaviors and formulate solutions. I have experience in face-to-face and remote support for people in conflict situations. I get involved in processes and create reliable spaces to promote fluid and comfortable interactions. I have generated tools to gather information and for decision-making that optimize processes. I am interested in contributing to UX Research teams to ensure reliable and safe experiences.

Work preferences

Job type
Full-time, Part-time
Company size / type
Growth-stage startup (21-200), Large/multinational (200+), Social/Environmental Impact Company
Culture
Growth-stage startup (21-200), Large Company, Nonprofit / NGO, Public Organization
Industries
Finance & Accounting, Information Technology, Online Education & Training
Hours
EST business hours
Remote experience
Modo, Argentina. Hybrid modality

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

India equivalent
$1,500/mo
This candidate
$1,200/mo
US local hire
$7,000/mo
Save ~$69,600/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Customer Experience Expert · MODO
    Aug 2024 — Mar 2025

    Member of the Customer Solutions team in fraud prevention, specializing in identifying undesirable behaviors and interacting with users to ensure secure and reliable experiences. Managed Back Office, Freshdesk, Boot Maker, and Jira to handle…

  2. Professional Advisor · Ministerio de Justicia y Derechos Humanos de la Nación
    May 2015 — Apr 2024

    Integrated professional teams in programs aimed at access to justice and alternative dispute resolution. Provided support and monitoring for individuals in conflict situations. Generated tools for data collection and collaborated on their analysis…

  3. Coordinator-Workshop Facilitator · Fundación Proem
    Mar 2014 — Dec 2014

    Instructor for labor insertion courses for youth in the Greater Buenos Aires area in agreement with the Ministry of Labor, Employment, and Social Security of the Nation.

  4. Technical Assistant · Ministerio de Desarrollo Económico de la CABA
    Jan 2011 — Dec 2012

    Member of the coordination team with the Labor Insertion Offices and the General Directorate of Employment of the Undersecretariat of Labor.

  5. Adjunct Professor · Universidad Nacional de Lomas de Zamora
    Mar 2010 — Dec 2016

    Sociology of Criminal Control. Department: Dr. Vilma Bisceglia. in the Bachelor's in Prison Treatment - Faculty of Law in agreement with the Federal Penitentiary Service.

  6. Director's Assistant · D & C Research
    Mar 2008 — Dec 2010

    Field supervision for public opinion and market research projects. Development, control, and editing of questionnaires; coordination of surveyors, design and analysis of qualitative interviews; data collection and report presentation.

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Education

  1. Teaching degree · Universidad de Buenos Aires
    2010—2012
    · Sociology
  2. Master's · Universidad Nacional de General Sarmiento - Instituto de Desarrollo Económico y Social (IDES)
    2010—2012
    · Social Sciences
  3. Bachelor's · Universidad de Buenos Aires
    2002—2008
    · Sociology
  4. High school diploma · Escuela Técnica ORT
    1997—2001
    · Administrative Management
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