Timezone overlap
9h overlap with US East · Argentina
English level
Conversational
Self-reported as: “I struggle but I can - Intermediate”
Skills & tools
Skills
Tools
About
I am very interested in seeking a career change. I am passionate about working towards goals, managing my own time, and being 100% responsible for meeting them and achieving them. That way of working brings out my maximum potential.
Work preferences
- Job type
- Consulting, Freelance / Independent, Full-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Nonprofit / NGO
- Industries
- Business Consulting, E-commerce, Finance & Accounting, Information Technology, Media & Entertainment, Online Education & Training
- Hours
- EST business hours
Salary context
Reference numbers based on US PyME hiring data; candidate value self-reported and parsed from the application form.
Work experience
- Senior Customer Success Specialist · FUDOAug 2022 — Present
- Provided onboarding guidance. Activated accounts for proper functioning. Delivered software training. Implemented constant improvements to retain users. Churn tracking.
- Senior Customer Experience Specialist · RIPIODec 2021 — Aug 2022
- Monitored service quality. Studied user experience metrics. KPIs. Analyzed and escalated incidents that could affect user experience.
- Customer Experience Specialist · MERCADOLIBREJul 2020 — Dec 2021
- Provided personalized guidance to sellers to boost their sales. Studied metrics to implement improvements in the user's purchasing experience. Contributed information on various sales, advertising, and marketing strategies within the MercadoLibre…
- Administrative Assistant · INSTITUTO MÉDICO QUIRÚRGICODec 2019 — Jul 2020
- Managed schedules. Assigned appointments. Patient reception. Billing. Phone and email support. Social media management.
- Entrepreneur · MARGARITÉDec 2016 — Dec 2019
- Managed wholesale and retail sales. Online sales. Customer service. Created and generated content on various social media platforms. Marketing and advertising. Organized the general showroom.
- Accounting Administrative Assistant · EJASOC ESTUDIO CONTABLEDec 2014 — Dec 2016
- Customer service. Schedule management and document control. Billing. Processed sales tax, VAT, and payroll.
Education
- Counselor (Psychological Consultant) · HOLOS CAPITAL2017—2020
- High school diploma in Computerized Communication · INSTITUTO SAN FELIPE NERI2010—2014