Skills & tools

About

Work preferences

Job type

Full-time

Company size / type

Growth-stage startup (21-200), Large/multinational (200+)

Culture

Growth-stage startup (21-200), Large Company

Industries

Information Technology

Hours

EST business hours

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Contact Center Operator · Link S.A

   Dec 2023 — Dec 2024

   - Provided personalized support to users of various banking entities, resolving inquiries related to debit card usage, HomeBanking, and cybersecurity issues. - Managed claims efficiently using CRM and other internal software. - Administered…

2. CX Analyst · RAPPI S.A

   Mar 2023 — Nov 2023

   - Analyzed in detail variables impacting productivity to implement action plans that change trends. - Provided support to operations. - Supervised the operational processes of stores affiliated with the company. - Managed Shopper requests, tracked…

3. Waitress · Bistro S.A (Kansas)

   Sep 2016 — May 2021

   - Operated PosNet and other payment systems - Reconciled individual and group balances with management - Trained new employees - Supervised and delegated tasks to the team during shifts - Created staff schedules

4. Sales Advisor · One Step S.A

   Dec 2014 — Aug 2016

   - Opened and closed the store. - Managed stock and ordered replacements. - Created team schedules - Reconciled cash register. - Issued return slips for factory returns. - Trained new staff.

5. Administrative Assistant · Canal Directo S.A

   Dec 2013 — Dec 2014

   - Established administrative control tasks over daily staff operations. - Provided technical assistance and reported incidents to direct management regarding employees and suppliers. - Prepared reports for management on daily incidents.

Education

1. Accountant · UNIVERSIDAD KENNEDY

   2025
2. High school diploma · Link S.A

   2012
   · Economics