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Timezone overlap

0h overlap with US East · —

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English level

Conversational

B1

Self-reported as: “It's difficult for me but I can”

Other languages:Spanish (native)

Skills & tools

Skills

Account ManagementCustomer ServiceE-commerceLogisticsOperationsSales

Tools

No tools listed yet.

About

Seeking a remote work opportunity where I can apply my knowledge in commercial strategy, data analysis, and client management. I am motivated by new challenges and career opportunities, which is why my focus is on continuing to grow professionally and adding value to my profile.

Work preferences

Job type
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Company size / type
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Culture
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Industries
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Hours
EST business hours

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

India equivalent
$1,500/mo
This candidate
$1,200/mo
US local hire
$7,000/mo
Save ~$69,600/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Cyber Monday Event · Sleep Calm
    Oct 2024 — Nov 2024
    AR

    - Customer Care - managed incidents via the platform, resolved product/service inquiries. - Provided operational and administrative support.

  2. Account Manager · Beeping Fulfilment
    May 2024 — Present
    ES· Logística

    - Developed client portfolio: Farming – Upselling + Cross-selling. - Managed e-commerce logistics solutions, providing personalized service, follow-up, and portfolio planning and development. - Analyzed CHURN (Attrition Rate) + NPS/SLA + Offers +…

  3. Onboarding Specialist · Webpack
    Oct 2023 — Apr 2024
    AR

    - Analyzed supply chain processes. - Provided commercial and operational support: Personalized service, follow-up, and portfolio planning and development. - Developed improvements. Warehouse and distribution.

  4. Corporate Account Executive · Cruz del Sur
    Apr 2022 — Oct 2023
    AR· Logística

    - Managed logistics solutions, providing personalized service to a significant client portfolio. Follow-up, planning, and portfolio development. - Prospecting and developing new clients. - Collaborated in teams to achieve organizational, group, and…

  5. Account Executive · Cruz del Sur
    Sep 2019 — Apr 2022
    AR

    - Provided personalized service to client portfolio. - Phone sales – Quotes. Credit Memos. Collections management.

  6. Customer Service · Cruz del Sur
    Apr 2018 — Sep 2019
    AR

    - Customer Service – Provided operational and administrative support. - Client follow-up, conflict resolution.

  7. Store Manager · Jugueteria Tapiales Toys
    Mar 2015 — Apr 2018
    AR

    - Managed suppliers; Placed orders; Provided customer service; Performed inventory; Controlled merchandise; Operated POS system; Opened and closed cash register.

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Education

  1. Bachelor's degree · Universidad Provincial de Ezeiza
    2023
    AR· Logistics, Logistics Management, and Supply Chain Management
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