Self-reported as: “Can work in English”

Skills & tools

About

Work preferences

Job type

Full-time, Part-time

Company size / type

Early-stage startup (0-20), Growth-stage startup (21-200)

Culture

Growth-stage startup (21-200)

Industries

Tourism & Hospitality

Hours

EST business hours

Salary context

Benchmarks for Customer Success · Mid (3–7 yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Event Coordinator · Puerto Norte Design Hotel

   Aug 2024 — Oct 2024

   - Planned and organized events from concept to execution. - Managed budgets and logistics while coordinating with relevant vendors.

2. Reservation and Revenue Manager · Puerto Norte Design Hotel

   Oct 2023 — Aug 2024

   - Implemented production strategies to maximize revenue. - Supported marketing in product optimization through communication. - Collaborated with the sales department in achieving ideal sales growth. - Generated comparative reports to quantify goal…

3. Team Leader of Nimbus Spa · Puerto Norte Design Hotel

   Jun 2023 — Oct 2024

   - Managed team, finances, and inventory. - Supervised service standards and created a relaxing atmosphere. - Continuously improved service.

4. Guest Relations · Puerto Norte Design Hotel

   Feb 2022 — Oct 2023

   - Communicated and resolved guest-related conflicts. - Created personalized and memorable experiences for guests. - Monitored and provided feedback on comments on digital platforms to identify improvement opportunities.

5. Front Desk Assistant · Puerto Norte Design Hotel

   Sep 2021 — Jan 2022

   - Received guests and provided personalized assistance during their stay. - Managed online and telephone reservations.

6. Front Desk Assistant · Emilia Hotel

   Dec 2020 — Aug 2021

   - Provided essential information for quality customer service. - Managed reservations and supervised Check-In and Check-Out processes. - Registered, controlled, and billed services used during the stay.

7. Receptionist · Hotel Savoia

   Dec 2016 — Feb 2017

   - Provided essential information to guests to optimize service delivery. - Developed Check-In and Check-Out processes. - Registered, controlled, and billed services used during the stay.

Education

1. Bachelor's Degree · Universidad del Centro Educativo Latinoamericano

   2016—2019
   · Hotel Management
2. High School Diploma · Instituto San Juan Bautista

   2010—2015
   · Humanities and Social Sciences