Self-reported as: “I can work in English”

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Work experience

1. Mid-level Analyst in Customer Experience · Banco Comafi

   Jan 2022 — Present
   AR

   - Built, processed, and tracked NPS surveys - Mid-level Analyst in Customer Experience (Transactional, Relational, Ad Hoc, etc.) - Built and analyzed customer journeys and experiences within the Bank. - Active management of improvement opportunities…

2. Mid-level Customer Experience Representative · Mercado Libre

   Jan 2020 — Jan 2022
   AR

   - Handled customer inquiries for the company. - Wrote reports on team KPIs - Analyzed data for team improvements. - Participated in quarterly KPI and work climate initiatives

Education

1. High school diploma · Nueva Escuela del Sur

   2011—2016
   AR· Communications
2. Bachelor's · Universidad Argentina de la Empresa

   2017—2023
   AR· Public and Institutional Relations