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Timezone overlap

9h overlap with US East · Argentina

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English level

Conversational

B1

Self-assessed via CEFR ladder

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Organización y planificaciónAtención al detalleCapacidad resolutivaAdaptabilidadProactividadTrabajo en equipoMejora continuaCompromiso y eficienciaMetodologías ágiles

Tools

Microsoft OfficeCanvaPower BITableauTrello

About

Luciana currently drives operational improvement at Provincia Net, where she has helped streamline processes and enhance quality within their contact center operations since 2022. With nearly 15 years of experience, she brings a deep understanding of how to optimize service delivery, building on her previous role managing the call center itself from 2020 to 2022. Her expertise includes process analysis, quality assurance, and identifying opportunities for efficiency. Her career journey also includes extensive customer service and sales experience at Tarshop S.A. from 2013 to 2018. Earlier, Luciana served as an Executive Secretary to the Undersecretary of Commerce at Secretaría de Comercio Interior de la Nación from 2008 to 2012, gaining valuable experience in high-level administrative support and government operations. Currently pursuing her Licenciatura in Human Resources Management at UNIVERSIDAD SIGLO 21, Luciana enjoys helping people, refining processes, and contributing collaboratively to a team. She is eager to apply her diverse background and dedication to continuous improvement in a new remote opportunity.

Work preferences

Job type
Full-time
Company size / type
Growth-stage startup (21-200), Large/multinational (200+)
Culture
Growth-stage startup (21-200), Large Company
Industries
Human Resources & Recruitment, Tourism & Hospitality
Hours
EST business hours

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$2,000/mo
US local hire
$7,000/mo
Save ~$60,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Mejora Operativa · Provincia Net
    Apr 2022 — Present
    AR

    - Capacitadora de las principales campañas: Banco / Cuenta DNI / BIP - Analista de Calidad - Análisis de quejas clientes al CAS telefónico - Evaluación de desempeño y detección de desvíos operativos. - Aporte a la mejora continua de procesos y…

  2. Centro de Atención Telefónica · Provincia Net
    Feb 2020 — Apr 2022
    AR

    - Atención al cliente en campaña Banco, BIP y Cuenta DNI - Atención al cliente víctimas de fraude de Banco Provincia

  3. Atención al Cliente y Ventas · Tarshop S.A.
    Jul 2013 — Apr 2018
    AR

    - Retención de clientes en sector exclusivo. - Venta de préstamos personales y originación de tarjetas adicionales. - Reprogramación de compras y resolución de incidencias. - Soporte en mesa de ayuda y atención personalizada

  4. Secretaria ejecutiva del Sub Secretario de Comercio · Secretaría de Comercio Interior de la Nación
    Jun 2008 — Feb 2012
    AR

    - Organización de agenda - Atención a empresas - Tareas administrativas - Control de precios en laboratorios - Análisis de empresas importadoras y exportadoras

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Education

  1. Licenciatura · UNIVERSIDAD SIGLO 21
    2024—2028
    AR· Gestión de Recursos humanos
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