Timezone overlap
9h overlap with US East · Argentina
English level
Upper Intermediate
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Bringing 8.5 years of experience in customer service, Lucia has worked across diverse industries including health, e-commerce, and hospitality. She currently serves as a customer service agent at PROVIDE MEDIA, a US-based company, where all interactions are conducted in English. This role has been instrumental in refining her skills in clear communication and empathetic problem resolution within a fast-paced, cross-cultural setting. Her professional background includes an internship at FARMACIA RICCA, alongside valuable customer-facing roles such as waitress and bartender at OSLO BEER & FOOD. This experience highlights a consistent dedication to client interaction and service. Further enhancing her approach, she is pursuing a Bachelor's degree in Psychology from UNIVERSIDAD NACIONAL DE CÓRDOBA, which underpins her ability for active listening and navigating complex customer situations with a thoughtful approach. Driven by a desire for professional growth and new challenges, she seeks environments where she can expand her capabilities. She approaches every interaction with a focus on deep comprehension, clear communication, and guiding customers to effective resolutions, consistently demonstrating responsibility and a commitment to continuous learning.
Work preferences
- Job type
- Full-time
- Company size / type
- —
- Culture
- —
- Industries
- E-commerce, Health & Telemedicine, Online Education & Training, Tourism & Hospitality
- Hours
- EST business hours
- Remote experience
- Based in Cordoba, worked for Provide media - New Jersey
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- costumer service agent · PROVIDE MEDIAJan 2024 — Present
- I'm a costumer service agent working remotly reaching out to english-speaking individuals in the United States providing guidence in identifying nearby universities and programs that aligned with their interests for current or future education…
- intern · FARMACIA RICCAJan 2023 — Jan 2024AR
- I worked as an intern, handling customer service, sales, organizing paperwork, cleaning, and performing various other tasks as needed.
- waitress, assistant waitress, and bartender · OSLO BEER & FOODJan 2021 — Jan 2022AR
- I worked as a waitress, assistant waitress, and bartender, as well as handling bar cleaning and maintenance duties
- Babysitter and Housekeeper · BABYSITTING AND HOUSEKEEPERJan 2018 — Jan 2022AR
- I worked in cleaning and home maintenance, and later started taking care of children while still handling household maintenance duties
- intern · FARMACIA RICCAJan 2016 — Jan 2017AR
- I worked as an intern, handling customer service, sales, organizing paperwork, cleaning, and performing various other tasks as needed.
Education
- Bacherlos degree · UNIVERSIDAD NACIONAL DE CÓRDOBA2018AR· Psychology
- High School Diploma · ESCUELA NORMAL SUPERIOR ALTA GRACIA2011—2016AR· Humanities and Social Sciences
- English studies · OXFOR INSTITUTE2007—2015AR