Tools

With nearly 15 years of experience, Lucia currently serves as a Moderadora at Extensión UTN, where she supports participants and facilitates interactions within online learning environments. Her background spans diverse industries, including corporate consulting, e-commerce, marketing, and online education, reflecting a versatile skill set. Lucia's career arc includes a period as a Desarrolladora Java at SMS Sudamérica from 2021 to 2023, showcasing her technical capabilities. Before that, she spent a decade in administrative and customer-facing roles at organizations such as Consultorio Medico Privado, Registro Automotor N°59, and Vacunar S.A. There, she honed her ability to build trust and resolve issues for individuals directly. Her technical toolkit includes Salesforce, Bitrix, Java, and Spring Boot. Lucia is recognized for quickly adapting to new tools and effectively communicating with both customers and colleagues, often earning increased responsibilities early on. She genuinely enjoys helping people, ensuring they feel supported even when answers are difficult. Lucia is now eager to bring her expertise in customer experience to a role in Customer Success, Customer Support, or Community Management, thriving in collaborative settings. She also maintains a long-standing interest in writing and content creation.