Timezone overlap
9h overlap with US East · Argentina
English level
Elementary
Self-reported as: “I could not work in English - None or basic”
Skills & tools
Skills
Tools
About
Seeking a job that allows me to support myself monthly. I just left a job of 25 years and need to reintegrate as soon as possible.
Work preferences
- Job type
- Full-time
- Company size / type
- Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Large Company
- Industries
- Otros
- Hours
- EST business hours
- Remote experience
- I worked remotely for a multinational company. It started as an in-person job and ended up being a remote job.
Salary context
Benchmarks for Operations · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Commercial Analyst - Mass Market · Telefonica Moviles de ArgentinaAug 2021 — Present
- Close The Loop Team. Portability - Handling customer feedback via Medallia survey - Findings and analysis of deviations and breakdowns within the portability process - Communication to different service channels to improve customer experience and…
- Commercial Floor Manager · Telefonica Moviles de Argentina S AJan 2017 — Jan 2021
- Ensure compliance with all Service and Efficiency indicators defined for Movistar Service Centers. - Analyze deviations, propose improvement actions with structured analysis approaches, and ensure their implementation.
- Customer Service Lead · Telefonica Moviles de Argentina.S.A.Jan 2000 — Jan 2017
- Meet business strategy commercial and quality objectives. - Monitor procedures and develop action plans to correct deviations and identify potential improvements. - Work with a customer focus to improve their end-to-end user experience.
- Secretary and General Assistant · Estudio Jurídico Baravalle y GranadosJan 1998 — Jan 1999
- Reception and public service. - Operation of a ten-line telephone switchboard with twenty extensions. - General administration and assistance. - Management of personal calendars and management systems
- Senior Operational Administrator · Lausana S.A.Jan 1996 — Jan 1997
- Analysis of credits and verification of operations. - Supervision, control, and approval of personal loans and credit cards. - Management of systems
Education
- Vocational degree · Universidad Nacional de Rosario· Forensic Document Examiner
- High school diploma · Esc.Normal Superior Gral San MartinSanta Fe· High school with biological orientation
- Certificate program · CAPACITARTE2022· Medical Secretary