Timezone overlap
9h overlap with US East · Argentina
English level
Conversational
Self-reported as: “I struggle but I can - Intermediate”
Skills & tools
Skills
Tools
About
Hello! I'm Lorena, a professional with over 13 years of experience in digital customer service, working for companies such as Claro, La Nación, Bonvivir, and Calm, among others. I also have in-person experience in hospitality, as a receptionist at an inn in Búzios, which allowed me to develop great sensitivity in understanding people's needs in very diverse contexts. I am looking for part-time and remote opportunities, preferably in companies that value human, empathetic customer service focused on active listening, whether in Customer Experience, support, reservations, or virtual reception. I am interested in being part of projects where I can contribute operationally but also from a deeper, more conscious perspective of work, as a tool for inner and collective transformation. I am motivated by challenges involving clear communication, conflict resolution, and human support, whether in customer interactions or as part of a committed team. If the environment is also flexible, collaborative, and purpose-driven, I feel at home.
Work preferences
- Job type
- Part-time
- Company size / type
- Growth-stage startup (21-200), Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- Growth-stage startup (21-200)
- Industries
- E-commerce, Marketing & Advertising, Media & Entertainment
- Hours
- EST business hours
- Remote experience
- I was in Búzios, Brazil. In fact, I travel there quite often.
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- RECEPTIONIST · Faz Hostel - Mini HotelJan 2022 — Present
Provided personalized attention to guests of diverse nationalities, in Spanish and Portuguese. - Managed reservations, check-in/check-out, and coordinated stays in both establishments. - Resolved situations and unforeseen events with a professional…
- CX Analyst Jr. – Customer Service & User Experience · Claro · Bonvivir · Club La Nación · Calm (ARG) · SleepCalm (BR)Jan 2011 — Present
Personalized attention and digital support in telecommunications, lifestyle, media, and wellness companies. - Empathetic resolution of inquiries and complaints through multiple channels (email, chat, phone). - Case follow-up, user needs analysis…
Education
- Bachelor's degree · Universidad· Social Communications