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Timezone overlap

9h overlap with US East · Argentina

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English level

Conversational

B1

Self-reported as: “I struggle but I can - Intermediate”

Other languages:Spanish (native)Otro

Skills & tools

Skills

ContentMarketingOperationsUX/UI Design

Tools

MiroZendeskTrelloSalesforceBrevoPipedriveNotionSlackGoogle Workspace

About

All my experiences have been customer-facing; however, I would love to find an experience that gives me the opportunity to lead a team and/or develop the strategy behind Customer Experience operations. Both possibilities are currently part of my current position, albeit informally, which does not impact challenges or salary. I want to change that. I am also open to Jr. Marketing, Branding, and Content positions.

Work preferences

Job type
Consulting, Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200)
Culture
Early-stage startup (0-20), Growth-stage startup (21-200)
Industries
Health & Telemedicine, Marketing & Advertising, Online Education & Training
Hours
EST business hours
Remote experience
I was in Buenos Aires and worked for Spain, Colombia, Brazil, and Mexico.

Salary context

Benchmarks for Customer Success · Mid (3–7 yrs).

India equivalent
$1,100/mo
This candidate
$1,400/mo
US local hire
$5,200/mo
Save ~$45,600/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Community Manager · Condimo
    Jan 2024 — Present

    Social media and email moderation. Client: Yaguar

  2. CX Specialist · Tu Terapia
    Jan 2023 — Present

    - Managed customer service across social media, email, and WhatsApp, ensuring a smooth and personalized experience. - Developed and tracked KPIs and goals to improve communication and engagement.

  3. CX & Content Assistant · Gelt
    Jan 2022 — Jan 2023

    - Created content to enhance user experience within the app, ensuring consistency with the brand's voice and tone in Argentina, Mexico, Colombia, and Brazil. - Collaborated with the Social Media team on content generation for social media platforms…

  4. CX Social Media Support · Ualá
    Jan 2020 — Jan 2022

    - Participated in the creation of an in-house customer experience team specializing in the company's social media, providing support for both public and private messages; there, I created content that maintained user experience as well as the…

  5. Sales Assistant · Coderhouse
    Jan 2020

    - Achieved enrollment goals for online courses at the start of the pandemic, providing support in sales processes and the creation of content for email marketing.

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Education

  1. Bachelor's · Universidad de Buenos Aires (UBA)
    2017—2025
    · Communications
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