Self-reported as: “Can work in English - Advanced or Bilingual”

Skills & tools

About

Work preferences

Job type

Consulting, Full-time

Company size / type

Growth-stage startup (21-200), Large/multinational (200+)

Culture

Growth-stage startup (21-200)

Industries

Information Technology

Hours

EST business hours

Remote experience

I worked remotely for 6 months for Chile while living in England.

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Functional Manager · RANKMI

   Feb 2022 — Present

   - Led and coordinated the team in the fulfillment of their functions and projects. - Managed and improved the customer experience. - Coordinated and supported customer management throughout their Customer Journey to ensure an extraordinary…

2. Support Manager · RINDE GASTOS

   Oct 2021 — Jan 2023

   - Led the Support and Customer Care teams, working on ticket assignment, creating a conducive work environment daily for the entire team, seeking ways to generate growth opportunities for all team members, identifying their areas for improvement to…

3. Senior Onboarding Executive · RINDE GASTOS

   Dec 2020 — Sep 2021

   - Managed SaaS system implementation projects in large companies. - Defined and coordinated integration times and methods for external systems to the platform. - Coordinated various departments to ensure project completion. - High-level…

4. Corporate Onboarding · RINDE GASTOS

   Aug 2019 — Nov 2020

   - Managed SaaS system implementation projects for the financial sector in large companies. - Provided consulting for improving internal organizational process times and resources. - Conducted client training for optimal system use, led…

5. Client Onboarding Specialist · LEMONTECHS.A

   May 2018 — Aug 2019

   - Led the entire commercial-technical process that clients go through after purchasing a SaaS system. - Understood the client's internal operations to advise on product use and make technical adjustments in the SaaS system for client delivery. …

6. Key Account Manager · TAMED – FIBRA CHILE

   Aug 2017 — Apr 2018

   - Developed and managed sales at the real estate level, ensuring the correct functioning of home automation products installed in sales rooms and model apartments. - Conducted market research on different clients. - Supervised pre-sales…

7. Commercial Consultant - Branch Manager · TAMED – FIBRA CHILE

   Jan 2017 — Jul 2017

   - Evaluated salespeople, trained new employees, handled administrative documentation, provided final customer service for home automation projects, conducted training and sales force development for real estate sales executives. - Managed ERP…

Education

1. Diploma program · Pontificia Universidad Católica de Chile
   · Project Management
2. Industrial Engineer · Universidad Dr. Rafael Belloso Chacín
   · Optimization of Processes and Quality of Services for Industries
3. Industrial Engineer · Universidad Dr. Rafael Belloso Chacín