Self-reported as: “I struggle but I can”

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About

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Hours

EST business hours

Remote experience

At dlocal, worked from Colombia for Uruguay and at Scotiabank, worked from Colombia for Canada.

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. SENIOR CHARGEBACK MANAGER · SCOTIAGBS

   Jul 2023 — May 2024

   Developed and implemented the chargeback process for card-present and card-not-present merchants where Scotiabank acts as acquirer for its own cards and third-party cards in Mexico, Chile, and Peru. Managed disputes for chargeback prevention and…

2. HEAD OF PAYMENTS · FALABELLA.COM

   Jan 2022 — Jun 2023

   Led payment, refund, fraud, and approval processes, negotiated with banks and providers, implemented new payment methods and strategic collaborations, coordinated projects with technology teams to automate processes and improve customer experience…

3. REGIONAL BUSINESS ASSURANCE COORDINATOR · DLOCAL

   Jun 2021 — Dec 2021

   Led the Business Assurance team for all activities associated with transactional processing in Colombia, Mexico, and Peru, integrated payment solutions, managed incidents with processors and payment methods, reviewed and approved reports, validated…

4. FINANCIAL ANALYST · OPEN ENGLISH

   Jan 2018 — Jun 2021

   Generated and analyzed financial reports focused on revenue and expense control in payment gateways, analyzed indicators associated with billing and accounts receivable, provided support for transactional processing within the company, managed and…

5. RECONCILIATION ANALYST · PAYU LATAM

   May 2016 — Jan 2018

   Planned and implemented transactional reconciliation automation processes across Latin America, calculated, valued, and monitored processing costs, managed discrepancies with banks and payment methods after reconciliation. Managed chargebacks…

6. RECONCILIATION ASSISTANT · PAYU LATAM

   Jun 2015 — May 2016

   Reconciled and controlled the entire transaction flow across Latin America, ensuring correct processing and recording (transactions, banks, costs, accounts receivable, and settlements), disputed and reconciled chargebacks and reversals, identified…

Education

1. Specialist degree · Universidad Católica de Colombia

   2018
   · Financial Administration
2. Economist · Universidad Colegio Mayor de Cundinamarca

   2014

Achievements

• Ensured 100% reconciliation of all transactions processed.