Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Detected from your CV
(es)Skills & tools
Skills
Tools
About
Known for her exceptional ability to navigate complex, regulated environments, Juana is a seasoned Customer Experience and Support professional. She has a proven track record of managing a portfolio of over 70 active clients, providing essential support in both English and Spanish. Juana’s expertise extends to regulated online casino brands, where she adeptly handled live chat and ticket support across three jurisdictions (UKGC, MGA, Ontario iGO), consistently meeting strict licensing procedures and regulatory standards. Her experience includes coordinating billing and payment reconciliation to ensure sustained client retention, and she is skilled at facilitating technical communication between international teams for smooth operations. Juana uses tools like Salesforce, Excel, and CRM systems to manage her work. Juana approaches every task with a commitment to mastery, seeing complicated challenges as opportunities to learn and excel. This dedication allows her to deliver the best possible support to people.
Highlights
- Provided live chat and ticket support for regulated online casino brands across three jurisdictions (UKGC, MGA, Ontario iGO).
- Managed a portfolio of 70+ active clients, providing support in both English and Spanish.
- Coordinated billing and payment reconciliation efforts, directly contributing to sustained client retention.
- Applied license-specific procedures, consistently meeting strict regulatory standards across multiple jurisdictions.
- Facilitated technical communication between international teams, ensuring smooth operations in English and Spanish.
- Customer Experience & Customer Support
Work preferences
- Job type
- Full-time, Part-time
- Company size / type
- Large/multinational (200+)
- Culture
- —
- Industries
- Business Consulting, E-commerce, Finance & Accounting, Health & Telemedicine, Information Technology, Marketing & Advertising, Media & Entertainment, Online Education & Training
- Hours
- Full-time, Part-time. 1 hour ahead EST.
- Remote experience
- Based in Ciudad Autonoma de Buenos Aires, Buenos Aires, Argentina
- Available from
- Jul 2026
- Notice period
- Immediately
Salary context
Benchmarks for SMB non-tech role · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Support Agent, Online Casinos (iGaming) · SkillonnetJan 2026 — Jul 2026AR
- Provided live chat and ticket support for regulated online casino brands (PlayOJO, SwiftCasino) across three jurisdictions (UKGC, MGA, Ontario iGO). - Exceeded daily interaction targets in a high-volume, fast-paced environment. - Applied…
- Administrative Coordinator & Customer Experience Coordinator · Vamos AcademySep 2024 — Jan 2026AR
- Managed a portfolio of 70+ active clients in English and Spanish. - Logged and followed up on cases and tickets in Salesforce CRM. - Coordinated billing and payment reconciliation, sustaining client retention.
- Administrative Support & Customer Service Associate · Fiemo FundasJul 2023 — Sep 2024AR
- Handled post-sale complaints and managed returns and shipment tracking. - Solved payment and logistics issues. - Built customer experience reports in Excel.
- Customer Service & Administration · Secretos entre ManosDec 2022 — Apr 2023AR
- Organized appointment scheduling and personalized service. - Resolved inquiries and conflicts with an empathetic approach. - Maintained organized client and payment records.
- Bilingual Interpreter · SGF GlobalJun 2022 — Dec 2022ARUS company · remote
- Facilitated technical communication between international teams in English and Spanish.
Education
- English Teaching Degree · IES Lenguas Vivas "Sofía B. de Spangenberg"2023AR· English Teaching
Certifications
- First Certificate in English (FCE)