Timezone overlap
9h overlap with US East · Colombia
English level
Full Professional
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Currently, Juan serves as a Customer Service Representative Outbound at Foundever, building on 8.5 years of experience in customer service, team support, and administrative roles across media & entertainment and e-commerce. He skillfully navigates tools like Inkscape, Google Workspace, Microsoft Office, Gimp, and Adobe Photoshop to support customer needs. Prior to Foundever, Juan honed his communication skills as a Bilingual Agent at Teleperformance Colombia. His background also includes a role as Personnel Monitor at Be7Connections, where he provided essential team support. Since 2018, Juan has also worked as a freelance Graphic Designer, showcasing his creative and technical capabilities. Juan is a naturally curious individual known for his strong information-finding abilities and quick learning. He values a positive work culture, stability, and opportunities for continuous professional growth and development, aiming to contribute to a company's long-term success.
Work preferences
- Job type
- Full-time
- Company size / type
- Early-stage startup (0-20), Large/multinational (200+), Social/Environmental Impact Company
- Culture
- Early-stage startup (0-20), Independent, Public Organization
- Industries
- E-commerce, Media & Entertainment
- Hours
- EST business hours
- Remote experience
- Based in Ibagué, Colombia
- Available from
- Jul 2026
- Engagement
- Open to contract / freelance
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Service Representative Outbound · FoundeverNov 2022 — Jun 2025
- Conducted outbound calls to prospective and interested clients for initial outreach and follow-up regarding real estate buying and selling services. - Provided accurate information about available services and answered customer inquiries. …
- Bilingual Agent · Teleperformance ColombiaOct 2021 — Nov 2022
- Handled inbound calls and provide customer support for an online retail service. - Resolved inquiries related to orders, payments, shipping, and returns. - Provided efficent solutions while complying with company policies and service standards. …
- Personnel Monitor · Be7ConnectionsJun 2020 — Oct 2021
- Supervised staff performance and productivity during daily operations. - Provided technical and operational support to team members. - Monitored attendance, schedule adherence, and performance goals. - Coached and trained employees on best…
- Graphic Designer · FreelanceJan 2018 — Present
- Create graphic pieces for marketing, internal comms - Design blueprints for 3D modeling of cartoon style characters for videogames. - Illustrate concept art for characters for videogames.
Education
- B.Sc. · Universidad del Tolima2011—2019· Biology