Timezone overlap
8h overlap with US East · Nicaragua
English level
Advanced
Detected from your CV
(es)Skills & tools
Skills
Tools
About
Jose Reynaldo most recently served as an Office Assistant and Assistant Property Manager at Meridian Group, where he contributed to optimizing customer satisfaction through back-end office data input and policy implementation. Before this, Jose was a Manager's Assistant at a State Farm Insurance Agent, assisting customers with their banking needs and ensuring high satisfaction. As a Retail Sales Consultant for MWT, Inc., an authorized AT&T retailer, he consistently met sales targets for phones, line services, and accessories, earning Employee of the Month recognition in his first month for outstanding customer service, initiative, and work performance. Jose's background also includes working at one of Nicaragua's largest call centers, providing customer support to major companies and financial institutions. He holds a degree in Teaching English as a Second Language from UML-Jalapa. With a comprehensive understanding of the customer journey, from attracting prospects and generating qualified leads to building long-term client relationships, Jose excels at supporting business operations and delivering exceptional customer experiences across diverse industries.
Highlights
- Recognized as Employee of the Month during my first month for outstanding customer service, initiative, and work performance.
- Sold new phones, line services, and accessories, meeting sales targets.
- Developed and delivered customized lessons to improve language proficiency and communication efficiency.
- Performed back-end office data input and reshop policies to optimize customer satisfaction.
- Worked at one of the largest call centers in Nicaragua, providing customer support services to prominent companies and institutions, including banks.
- Assisted customers with their banking needs, ensuring high levels of satisfaction and resolving issues efficiently.
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Nonprofit / NGO
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Nonprofit / NGO, Public Organization
- Industries
- E-commerce, Finance & Accounting, Information Technology, Marketing & Advertising, Online Education & Training
- Hours
- EST business hours
- Remote experience
- Based in Managua, Nicaragua- Worked as a virtual office assistant for a Insurance broker small business in Misouri.
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Career Break · Career BreakSep 2025 — PresentNI
- Took a planned career break to provide full-time care and support for my children after returning to Nicaragua. - Used this period to continue professional development through self-study in digital marketing, English communication, and customer…
- Office Assistant / Assistant Property Manager · Meridian GroupDec 2024 — Aug 2025USUS company · remote
- Assisted residents by answering phone calls and providing professional customer service. - Guided applicants through the affordable housing application process, explaining eligibility requirements, and required documentation. - Maintained accurate…
- Manager's Assistant · State Farm Insurance AgentAug 2024 — Dec 2024USUS company · remote
- Outbound calls to offer assistance with payments. - Cold calling leads and offer them to set up an appointment. - Scanning and saving policies or documents related to policyholders. - Follow up on cases like audits or payments. - verify…
- Retail Sales Consultant · MWT, Inc. (Authorized Retailer for AT&T)Nov 2023 — May 2024USUS company · remote
- Assisted customers with billing inquiries and provided solutions to their account issues. - Sold new phones, line services, and accessories, meeting sales targets. - Demonstrated extensive product knowledge to help customers make informed…
- Online English Coach · E4CC, S.A.Mar 2023 — Aug 2023NI
- Taught English grammar and communication skills within a call center context. - Developed and delivered customized lessons to improve language proficiency and communication efficiency. - Facilitated interactive activities to enhance practical…
- Technical Support Agent (Xbox Campaign) · ConcentrixJun 2022 — Nov 2022NI
- Provided technical support for the Xbox campaign, addressing customer inquiries and resolving technical issues. - Adapted quickly to a dynamic and challenging environment, despite the initial interest in joining the sales team. - Delivered…
- Independent Virtual Insurance Agent · Golden Rule Insurance Associates LLCJun 2020 — Dec 2021USUS company · remote
- Assisted in finding the best insurance policy rates and obtaining quotes from various insurance companies to benefit customers. - Performed back-end office data input and reshop policies to optimize customer satisfaction. - Managed client…
- Customer Service Representative · SITEL NicaraguaFeb 2018 — Feb 2020NI
- Worked at one of the largest call centers in Nicaragua, providing customer support services to prominent companies and institutions, including banks. - Handled inbound customer service inquiries with diligence and professionalism for a banking…
- English Instructor · UNIVAL & CETEC-PlusMar 2017 — Dec 2017NI
- Taught English for academic purposes at UNIVAL as an auxiliary teacher. - Provided English instruction for communication purposes at CETEC-plus. - Developed and implemented lesson plans tailored to student needs and educational goals. …
- Medical & Community Interpreter (Freelance) · U.S. Nonprofit Organizations (MEDICO, Second Mile Water, ISLA & Evangelical Mission Teams)Jan 2013 — Jan 2016USUS company · remote
- Provided accurate and timely interpretation services in both medical and religious settings. - Assisted healthcare providers and patients during consultations by facilitating clear communication. - Delivered sermons and religious teachings to…
Education
- High School · INAJAL2005—2010NI
- Asociate degree · UML-Jalapa2013—2017NI· Teaching English as a Second Language