Self-reported as: “Can work in English”

Skills & tools

About

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Hours

EST business hours

Remote experience

Always based in Bogotá, have worked for the United States, Mexico, Brazil, and Spain.

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. CX Project Specialist · Erbon software

   Jan 2024 — Present

   Executed and supervised CX projects, following the established plan and reporting progress and results. Supported the CX team, resolving doubts, problems and providing the necessary resources for each project. Communicated with customers, collecting…

2. Customer Success Manager · Alohome.io

   Jul 2023 — Oct 2023

   Acted as a liaison between the sales and customer support teams. Managed the onboarding of new customers. Developed strategies that maximize the value of the product or service for the customer. Analyzed customer data to improve the overall customer…

3. Account Executive · Booking.com

   Jul 2022 — Jul 2023

   Managed the accounts assigned by the organization in the platform booking.com Cold, relational and consultative selling of products designed by Booking.com to increase the level of sales on the platform. Accompanied, advised and monitored the…

4. Key Account Manager · GoStudent

   Feb 2022 — Jul 2022

   Identified opportunities to increase sales and defined strategies for outreach. Presented new and expanded product opportunities to clients. Tracked customer interactions and ensured schedules were met. Analyzed and presented data on sales, trends…

5. Customer Service Representative · Teleperformance

   Feb 2022 — May 2022

   Opened and maintained customer accounts by recording account information Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the…

6. Quality Assurance Representative · Ayenda Hoteles

   Jul 2019 — Oct 2021

   Provided personalized and accurate customer service. Customer loyalty to the company's values Cultivated and maintained excellent relationships with the hotels. Met and assisted the needs specified in my portfolio Growth, optimization and renewal of…

7. Key Account Executive · MoneyCambios JWC

   Jul 2018 — Jun 2019

   Identified opportunities to increase sales and defined strategies for outreach. Presented new and expanded product opportunities to clients. Tracked customer interactions and ensured schedules were met. Analyzed and presented data on sales, trends…

8. Business Development Manager · MoneyCambios JWC

   Oct 2016 — Jun 2018

   Provided personalized and accurate customer service. Customer loyalty to the company's values Cultivated and maintained excellent relationships with my clients. Met and assisted the needs specified in my portfolio Opened new markets Retained…

9. Business Development Representative · Euros y Divisas JC

   Jun 2012 — Sep 2016

   Provided personalized and accurate customer service. Customer loyalty to the company's values Cultivated and maintained excellent relationships with my clients. Met and assisted the needs specified in my portfolio Opened new markets Detected…

10. Customer Analyst Support · Ayenda Hoteles

    Guaranteed the satisfaction of the hotel partner. Offered customer service and technical support. Answered queries. Ensured knowledge and proper use of the Property Manager System. Directed inquiries and concerns related to technical or other…

Education

1. Bachelor's degree · Universidad Nacional Abierta y a Distancia - UNAD Colombia

   2019—2024
   CO· Business Administration and Management, General
2. — · Jhon Kepler High School Private School Bogota

   2010
   CO