Self-reported as: “I can work in English”

Skills & tools

About

Work preferences

Job type

Freelance / Independent, Full-time

Company size / type

Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)

Culture

Early-stage startup (0-20), Growth-stage startup (21-200), Large Company

Industries

Business Consulting, E-commerce, Human Resources & Recruitment, Information Technology, Marketing & Advertising

Hours

EST business hours

Remote experience

From Argentina and Mexico. Occasionally to all of Latin America. Always to the United States.

Salary context

Benchmarks for Operations · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Head of Operations and Technology Delivery · Distillery

   Jul 2023 — Present
   · IT

   Accountable for project delivery, overseeing $34 million (USD) in annual revenue, achieving 40% YoY growth through conducting strategic negotiations and enhancing client relationships. Led the design and implementation of the AI Lab program…

2. Operations Manager · Distillery

   Mar 2022 — Jul 2023
   · IT

   Developed and executed operational strategies and processes to improve efficiency and productivity across the organization. Led process improvement initiatives to streamline workflows and reduce costs by 10% through analysis and restructuring of…

3. Product Manager · Distillery

   May 2021 — Mar 2022
   · IT

   Communicated and aligned the product strategy, vision, and values with the development team Analyzed customer behavior to prioritize features, leading to a 20% increase in user engagement. Conducted market research and benchmarking to identify…

4. Product Owner · Globant

   May 2019 — May 2021

   Defined and executed product strategy for the company's product portfolio. Managed the product backlog and designed user stories with detailed acceptance criteria. Conducted market research and competitive analysis to identify opportunities…

5. Product Owner · Brink’s

   May 2018 — Apr 2019

   Managed innovation projects end-to-end with agile methodologies. Led ideation, design, development, and implementation of products. Developed financial analysis, market trends, and business cases. Prepared project roadmaps and coordinated work…

6. Project Manager · GlobalData

   Sep 2017 — Apr 2018
7. Client Financial Management Sr. Analyst - CFM · Accenture

   Sep 2016 — Aug 2017
8. Client Financial Management Analyst - CFM · Accenture

   Apr 2014 — Aug 2016
9. Financial Statement Audit (FSA) · KPMG

   Dec 2011 — Mar 2014

Education

1. Bachelor's · Universidad Argentina de la Empresa

   2010—2014
   · Business Administration

Achievements

• Accountable for project delivery, overseeing $34 million (USD) in annual revenue, achieving 40% YoY growth through conducting strategic negotiations and enhancing client relationships.
• Led process improvement initiatives to streamline workflows and reduce costs by 10% through analysis and restructuring of operational processes.
• Managed and mentored the Technology Delivery team, developing high-performing teams and promoting a positive work culture, resulting in a 25% reduction in employee turnover.
• Improved customer satisfaction scores by 20% by enhancing client relationships and ensuring alignment and smooth delivery of services.
• Managed budget and forecast, achieving a 5% cost reduction through diligent financial planning and monitoring.
• Analyzed customer behavior to prioritize features, leading to a 20% increase in user engagement.
• Conducted market research and benchmarking to identify opportunities, which contributed to a 7% growth in market share.
• Owned the roadmap and coordinated sprints, achieving a 95% on-time delivery rate for product releases.