Sourced
Unlock contact
Back to results

Timezone overlap

9h overlap with US East · Argentina

0
3
6
9
12
15
18
21

English level

Advanced

C1

Self-reported as: “Can work in English - Advanced or Bilingual”

Other languages:Spanish (native)

Skills & tools

Skills

Account ManagementAdministrationCustomer ServiceData EntryQASalesSupportTechnology

Tools

Google Workspace

About

Basically customer-centric roles working with clients and users such as customer support, customer success, onboarding, implementation, and any similar role in a startup that cares about customers. I do not want to work in sales for now unless it is a good fast-closing product. This is why I prefer to work more with clients in maintaining, reducing churn rate, and accelerating product adoption in each instance.

Work preferences

Job type
Consulting, Freelance / Independent, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200)
Culture
Early-stage startup (0-20), Growth-stage startup (21-200)
Industries
Marketing & Advertising
Hours
EST business hours
Remote experience
One Argentina and the rest European. Always remote.

Salary context

Benchmarks for SMB non-tech role · Mid (3–7 yrs).

India equivalent
$1,200/mo
This candidate
$1,890/mo
US local hire
$5,200/mo
Save ~$39,720/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Customer Success Specialist · Routin Cloud
    Nov 2023 — Present
    · SaaS

    - Led onboarding and implementation for 50+ enterprise clients, ensuring smooth adoption of cloud-based tools and APIs. - Improved customer retention by 25% through proactive communication and tailored support. - Worked closely with product and…

  2. Key Account Executive · Callbell
    Dec 2019 — Jun 2022

    - Managed full lifecycle of 300+ accounts, from initial contact to long-term retention strategies. - Provided hands-on training and technical support to drive product engagement and reduce friction. - Gathered feedback to inform product roadmap and…

  3. Sales Development Representative · Sirena (Zenvia)
    Jun 2019 — Dec 2019

    - Generated inbound and outbound leads across Argentina and Mexico. - Qualified leads based on product fit and customer profile. - Scheduled product demos and passed qualified opportunities to AEs. - Maintained CRM hygiene and prospect engagement…

Unlock full work history

Education

Advertising

Achievements

  • Improved customer retention by 25% through proactive communication and tailored support.
  • Developed onboarding materials and implementation templates that reduced setup time by 30%.
  • Maintained a consistent customer satisfaction score of over 95% across accounts.
  • Improved yearly renewal rates by 20% through a client-centered success approach.