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Timezone overlap

9h overlap with US East · Argentina

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English level

Advanced

C1

Self-assessed via CEFR ladder

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Support & TroubleshootingOperating SystemsNetworkingCloud & InfrastructureProgrammingTools & PlatformsLanguages

Tools

Node.jsAWS EC2NginxPostgreSQLGitGitHub

About

Joaquin brings over three years of experience in technical customer support and junior cloud infrastructure, primarily serving international, bilingual clients from Buenos Aires. Currently at Wipo Bookshop, his roles have extended beyond client interaction to include diagnosing production issues and solving technology-related failures. He has hands-on experience deploying and troubleshooting full-stack web applications on AWS, utilizing tools like Node.js, AWS EC2, Nginx, PostgreSQL, and Git. Joaquin is professionally proficient in both Spanish and English. His background also includes a role as a Sales Representative at Call Center Montiel, where he honed skills in client relationship management and problem-solving. Beyond his full-time positions, Joaquin has undertaken freelance programming work, developing websites for various shops. He is currently pursuing a Computer Science degree at Universidad de Buenos Aires, building a strong foundation in tech and math-related fields. Committed to continuous professional growth, Joaquin thrives on challenging opportunities that call upon his strong problem-solving and learning abilities. He is eager to apply his skills in programming, IT support, or data analytics roles that offer significant development.

Work preferences

Job type
Freelance / Independent, Full-time, Part-time
Company size / type
Growth-stage startup (21-200), Large/multinational (200+)
Culture
Growth-stage startup (21-200), Independent, Large Company
Industries
Tourism & Hospitality
Hours
EST business hours

Salary context

Benchmarks for SMB non-tech role · Mid (3–7 yrs).

India equivalent
$1,200/mo
This candidate
$1,100/mo
US local hire
$5,200/mo
Save ~$49,200/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Customer Service · Wipo Bookshop
    Feb 2024 — Present

    - Handled technical and product inquiries from local and international clients in English and Spanish, providing bilingual customer support. - Registered and tracked all customer interactions in internal CRM systems, maintaining accurate records for…

  2. Sales Representative (Call Center) · Call Center Montiel
    Apr 2023 — Jan 2024

    - Managed high-volume inbound call queues while maintaining consistent service quality and customer satisfaction metrics. - Guided customers through product processes and resolved issues in real time during calls. - Updated customer records and call…

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Education

  1. Degree in Computer Science · Universidad de Buenos Aires
    2025
    AR
  2. High school degree · ORT
    2018—2022
    AR· humanities track
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Links