Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Joaquin brings over three years of experience in technical customer support and junior cloud infrastructure, primarily serving international, bilingual clients from Buenos Aires. Currently at Wipo Bookshop, his roles have extended beyond client interaction to include diagnosing production issues and solving technology-related failures. He has hands-on experience deploying and troubleshooting full-stack web applications on AWS, utilizing tools like Node.js, AWS EC2, Nginx, PostgreSQL, and Git. Joaquin is professionally proficient in both Spanish and English. His background also includes a role as a Sales Representative at Call Center Montiel, where he honed skills in client relationship management and problem-solving. Beyond his full-time positions, Joaquin has undertaken freelance programming work, developing websites for various shops. He is currently pursuing a Computer Science degree at Universidad de Buenos Aires, building a strong foundation in tech and math-related fields. Committed to continuous professional growth, Joaquin thrives on challenging opportunities that call upon his strong problem-solving and learning abilities. He is eager to apply his skills in programming, IT support, or data analytics roles that offer significant development.
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Growth-stage startup (21-200), Independent, Large Company
- Industries
- Tourism & Hospitality
- Hours
- EST business hours
Salary context
Benchmarks for SMB non-tech role · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Service · Wipo BookshopFeb 2024 — Present
- Handled technical and product inquiries from local and international clients in English and Spanish, providing bilingual customer support. - Registered and tracked all customer interactions in internal CRM systems, maintaining accurate records for…
- Sales Representative (Call Center) · Call Center MontielApr 2023 — Jan 2024
- Managed high-volume inbound call queues while maintaining consistent service quality and customer satisfaction metrics. - Guided customers through product processes and resolved issues in real time during calls. - Updated customer records and call…
Education
- Degree in Computer Science · Universidad de Buenos Aires2025AR
- High school degree · ORT2018—2022AR· humanities track