Timezone overlap
8h overlap with US East · Mexico
English level
Advanced
Self-reported as: “I can work in English”
Skills & tools
Skills
Tools
No tools listed yet.
About
I am looking for a job that gives me freedom of movement, that I can work from wherever I want. If possible, with flexible hours and a salary similar to what I had. One of the things I enjoy most is helping and teaching, whether my team or clients, which is why I found something I really like in customer service. I would also like jobs where I can test my leadership.
Work preferences
- Job type
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- Company size / type
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- Culture
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- Industries
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- Hours
- EST business hours
- Remote experience
- I was in Mexico and worked for the USA
Salary context
Benchmarks for Customer Success · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Support Leader · Rho Business BankingApr 2021 — Apr 2024US company · remote
- Managed all customer support via email, chat, and phone, achieving a 96% CSAT score in a Fintech setting. - Implemented process optimization strategies in collaboration with finance, compliance, and engineering teams, increasing operational…
- Administrative Assistant · SSOE MexicoSep 2019 — Feb 2021MX
- Coordinated and managed office space and computer equipment for an 80-person team, improving office efficiency. - Developed and conducted employee safety trainingsessions and visitor guidelines, boosting overall workplace satisfaction by 20%. …
- Executive Assistant · HSBC MexicoSep 2016 — Mar 2019MX
- Managed travel logistics and appointment scheduling for the Regional Director and team, optimizing routes and schedules, saving the company in travel expenses. - Protected sensitive financial records through strict data management and secure…
- Project Administrator · Ericsson MexicoNov 2014 — May 2016MX
- Implemented digital fiber optic networks for Brazil using specialized CAD software, reducing operational costs. - Supported and improved various projects for the USA, through report creation to measure campaign results. - Analyzed and documented…
Education
- Bachelor's Degree · Universidad de La Salle Bajio2013MX· International Business
Achievements
- Managed all customer support via email, chat, and phone, achieving a 96% CSAT score in a Fintech setting.
- Developed and conducted employee safety trainingsessions and visitor guidelines, boosting overall workplace satisfaction by 20%.
- Protected sensitive financial records through strict data management and secure storage solutions, achieving a 99.9% accuracy rate in audits.