Self-reported as: “Can work in English”

Skills & tools

About

Work preferences

Job type

Full-time, Part-time

Company size / type

Large/multinational (200+)

Culture

Growth-stage startup (21-200), Large Company

Industries

—

Hours

EST business hours

Remote experience

Mendoza Argentina for subsidiaries of global companies. Reporting and supporting accounts or teams, fundamentally in the USA, some in the UK and Germany.

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Customer Success Manager, Client Technology · EY

   Feb 2023 — Present

   Global Customer Success Manager in the top segment of accounts, known as G360, assigned to five major accounts, two of them in the top ten revenue list. - Fostered strong client relationships, ensuring the success of customers utilizing EY Client…

2. Strategic Account Manager (CSM) · Avature

   Apr 2020 — Feb 2023

   Account Manager (CSM role) for six major and high-profile accounts - Acted as the driver of retention, expansion, and advocacy, establishing trust as a partner throughout the customers’ journey. - Managed change projects: analyzed needs, liaised…

3. CSM Operations Manager (dual role) · Avature

   Apr 2020 — Feb 2023

   - Led the successful transformation of the Account Managers onboarding program, aligning it with the skills and responsibilities of the Customer Success role. - Produced customized reporting and analytics for various roles. - Developed dashboards…

4. Innovation Solutions Manager · Avaya

   Mar 2019 — Apr 2020

   - Expanded coverage to Innovation offers, primarily focused on Artificial Intelligence solutions augmenting the Contact Center, including Google AI Contact Center solution integrated to Avaya.

5. Professional Services Offer Manager · Avaya

   Apr 2015 — Feb 2019

   - Led the Professional Services offer within Unified Communications, overseeing portfolio management from concept to market and sunset. - Defined pricing models, cost and delivery structures, and managed the quote-to-cash process. - Developed…

6. Sales Engineer · Avaya

   Apr 2007 — Mar 2015

   - Provided pre-sales technical support to US accounts teams, helping with solution architecture and technical proposals. - Designated as the primary engineer supporting five major accounts.

Education

1. — · Universidad Nacional de Cuyo
   AR· Business Intelligence
2. MBA · Universidad Nacional de Cuyo
   AR· Business Administration
3. BA · Universidad Tecnológica Nacional
   AR· Electronic Engineering