Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-reported as: “I can work in English”
Skills & tools
Skills
Tools
No tools listed yet.
About
Seeking roles where I can leverage my experience to help companies build their brand and improve customer experience, whether through strategic brand consulting or by offering remote customer service. I am also looking for a challenge where I can work with a variety of clients, helping them navigate digital branding or solve customer-related issues effectively. This will allow me to grow professionally by using my creative, communication, and problem-solving skills in a dynamic, remote work environment.
Work preferences
- Job type
- —
- Company size / type
- —
- Culture
- —
- Industries
- —
- Hours
- EST business hours
Salary context
Reference numbers based on US PyME hiring data; candidate value self-reported and parsed from the application form.
Work experience
- Managing Director · RBPARK-HILLHOTELGHANAMar 2023 — Jul 2024
Created and used a company plan to accomplish both immediate and long-term objectives. Delivered market analysis and strategic counsel while reporting to the board. Created and implemented company ideas to increase cost-efficiency. Preserved a…
- General Manager · RB PARK, HILL HOTEL GHANANov 2019 — Mar 2023
Delivered exceptional client experiences through hands-on leadership of associates and managers. Built and maintained loyal, long-term customer relationships through effective account management. Designed sales and service strategies to improve…
- At Your Service Manager · MARRIOT HOTEL ACCRAApr 2018 — Sep 2019
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems. Became the GXP (Guest experience) Champion, training all other departments on how to use the platform for numerous sources, resulting in…
- Travel Consultant · DEEVA TRAVELOct 2013 — Dec 2017
Planned and organized travels. Booked tickets, reserved accommodation, organized rental transportation. Increased customer service ratings through personable service Suggested suitable travel options for clients.
- Director of Administration (Volunteering) · AAWTH, African Association of Women - GLOBAL NETWORKMar 2021 — Present
A global network of female change makers and achievers from 54 countries who wish to contribute and support the growth of the African hospitality and tourist industry • The headquarters is based in the United States Identified and resolved…
- Administrative Volunteer · Nightingale House HospiceMay 2011 — Sep 2011
Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding Maintained detailed administrative processes and procedures to drive efficiency and accuracy Built and maintained excellent customer…
Education
- Executive Masters · Les Roches Marbella Global HospitalitySPAIN· International Hotel Management
- BA · University of Derby2021UK· International Hospitality Business Management
- Diploma · College of Haringey Enfield & North East London2014UK· Travel and Tourism
- Diploma · Accredited CTH London2010· Tourism Management
Achievements
- Rebranded the hotel and changed the interior decoration of the rooms and outdoors which increased our occupancy rate by 10%
- Managed 65 room property with $3.5 million annual revenue.
- Significantly improved service standards and SOPs resulting in a 10% to 25% success in guest satisfaction