Timezone overlap
9h overlap with US East · Argentina
English level
Conversational
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Ivana brings 3.5 years of experience as a Fraud Analyst, currently focusing on risk and prevention at EPAM Systems. Her expertise spans fraud prevention, transaction monitoring, risk assessment, and investigating suspicious activities within the fintech industry, utilizing internal fraud management tools. Before EPAM, Ivana developed her expertise in fraud operations, customer protection, and security investigation at Apex America. She began her career there in customer service, providing efficient digital support and issue resolution through chat and Botmaker channels. This background has honed her analytical skills and customer-oriented approach in fast-paced environments. Ivana holds a degree in Diseño de multimedia from THE IES SIGLO 21 UNIVERSITY COLLEGE. She is a proponent of continuous learning, actively expanding her technical skills in SQL, programming, and English through self-development. She seeks challenging roles where her knowledge and human warmth can make a tangible impact, driven by a strong interest in data analysis and technology.
Highlights
- Análisis
- Trabajo en equipo
- Aprendizaje
Work preferences
- Job type
- Full-time
- Company size / type
- —
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company, Nonprofit / NGO, Public Organization
- Industries
- Business Consulting, E-commerce, Finance & Accounting, Information Technology, Media & Entertainment
- Hours
- EST business hours
Salary context
Benchmarks for SMB non-tech role · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Fraud Analyst – Risk & Prevention Focus · EPAM SystemsAug 2025 — Jun 2026USUS company · remote
The project was focused on fraud prevention and risk mitigation for Claro Argentina, ensuring customer account security and protecting the organization from fraudulent activities, scams, and financial abuse. The main objective was to identify…
- Fraud operations, Customer Protection, Security investigation · Apex AmericaMar 2023 — Aug 2025AR
The project supported the fraud prevention and customer protection operations of Naranja X, a fintech company providing digital financial services, including credit products, loans, and payment solutions. The primary objective was to investigate…
- Customer service · Apex AmericaDec 2021 — Mar 2022AR
The project provided first-level customer support for Naranja X credit card services, assisting customers through digital channels and ensuring a high-quality service experience. The main objective was to provide information regarding account…
Education
- — · Colegio universitario IES siglo21AR· Diseño de multimedia