Self-reported as: “I could not work in English”

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Hours

EST business hours

Remote experience

From Ecuador for Peru, Mexico, Venezuela, Colombia, and Spain

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. ACCOUNT MANAGER · Blue Ocean Technologies

   Mar 2024 — Present
   PE

   - Current clients/prospects: Konecta, Finanty, Grupo V & V, Grupo Recupera, Partner Service, Fortel, WebHelp Concentrix, Pesquera Diamante, Arkkosft, and Neumann Instituto Superior Tecnológico. - Key Account Management: Administer and strengthen…

2. SERVICE MANAGER · Global Resources

   Aug 2023 — Feb 2024
   PE

   - Service Management: Ensure services are delivered effectively and efficiently, meeting service levels agreed upon with clients. - Client Relations: Maintain constant communication with clients to understand their needs and expectations, and ensure…

3. CHANNEL MANAGER · Rocketbot

   Feb 2022 — Jul 2023
   PE

   - Current clients: Banco Ripley, Volvo, Machu Pichu Foods, UTEC, Universidad del Pacífico, Ministry of Transport and Communications, BCP, Casa Andina, Genesis (Guatemala), Ebiz Latam, BBVA, Samsung, Sura, Verisure, among others. - Manage…

4. GENERAL MANAGER · SOAINT

   Sep 2018 — Jul 2021
   EC

   - Plan the company's short, medium, and long-term general and specific objectives. Organize the company structure and establish the functions of different office collaborators. Lead the company, make strategic decisions, supervise, and be a leader…

5. OPERATIONS MANAGER · SOAINT

   Sep 2017 — Aug 2018
   EC

   - Integrated management of the operations team, not only for projects in execution locally but also for pre-sales, international projects, or resource sharing between offices, in coordination with the local Operations Coordinator and the Corporate…

6. IT PROJECT MANAGER · SOAINT

   May 2016 — Sep 2017
   CR

   - Inform General Management and Financial Management about possible deviations in the deadlines for completion of billable milestones or those affecting the collection of previously billed milestones. - Supervise the overall status of risks for…

7. SPECIAL PROJECTS MANAGER · SA Nacional Farmacéutica

   Nov 2012 — May 2016
   VE

   - Manager of governmental regulatory projects in collaboration with various Venezuelan State entities. - Monitor implementations developed by National and International suppliers. - Effective compliance with assigned tasks. - Performance of…

8. IT ASSISTANT · Limpiadores Industriales Lipesa

   Aug 2012 — Nov 2012
   VE

   - Actively participate in the adjustments and modifications of the Oracle JD Edwards EnterpriseOne Software implementation. - Routine maintenance of the company's IT systems. - Monitor the security of IT systems and take preventive measures. …

9. DEVELOPMENT LEAD · Grupo Tecnológico Jexo

   Feb 2012 — Aug 2012
   VE

   - Actively participate in the adjustments and modifications of the Credit and Portfolio applications of Banco del Caribe. - Coordination with different departments. - Teamwork to meet company objectives. - Preparation and presentation of reports and…

10. SYSTEMS ANALYST II · Net Uno

    Jul 2011 — Jan 2012
    VE

    - Actively participate in the adjustments and modifications of the company's data entry system called BOSS. - Implementation of processes and procedures. - Preparation and presentation of reports and statistics. - Management of IT systems and…

11. OPERATIONS MANAGER · Password Technology

    Feb 2009 — Jun 2010
    VE

    - Manage relationships with Password Technology Clients to understand their IT needs. Among the services offered by Password Technology is IT Staff Outsourcing; one of my responsibilities was to understand client needs and try to meet them with…

12. INFORMATION TECHNOLOGY MANAGER · Hilton Margarita & Suites Royal Vacations, C.A.

    Aug 1997 — Feb 2009
    VE

    - Design of Automated Systems for the Securities Custody department and for the HR, Accounting, Sales, and Marketing Departments. - Design of an audit reporting platform for accounts receivable that reduced client accounts receivable balance errors…

Education

1. Diploma program · Instituto Iberoamericano de Gerencia de Proyectos.CIAP, UCAB

   2014
   VE· Project Management
2. Computer Engineer · Universidad Alejandro de Humboldt

   2011
   VE· Information Technology
3. Technical University Degree · Instituto Universitario de las Fuerzas Armadas, IUPFAN

   1997
   VE· Systems Analysis and Design

Achievements

• Design of an audit reporting platform for client accounts receivable that reduced client accounts receivable balance errors by 90%.