Sourced
Unlock contact
Back to results

Timezone overlap

9h overlap with US East · Argentina

0
3
6
9
12
15
18
21

English level

Upper Intermediate

B2

Self-assessed via CEFR ladder

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

telephone surveysdata analysistechnical assistanceissue documentationpayment processinginventory managementstock controlbilingual supportcustomer data managementtelephone sales

Tools

VPNSAPCiscoExcel

About

Ines Jaquelina brings nearly a decade of experience as a Sales Administrator, with a robust background in customer service and operational efficiency. She has demonstrated her ability to optimize sales by supervising stock control, setting prices, and managing merchandise presentation for various products, including beauty and home appliances. Her career arc includes diverse roles that showcase her range. As a Help Desk Level 1 Technician at HP Argentina, Ines ensured high user satisfaction by providing timely technical assistance via phone and remote access tools. Earlier, as a Travel Assistance Operator at Axa Assistance, she expertly handled bilingual inquiries on card benefits, travel insurance, and medical support, coordinating patient transfers with healthcare partners. She also contributed to service improvements by conducting comprehensive remote telephone surveys at TNS Gallup to collect customer feedback. Ines holds a Bachelor's Degree in Social Tourism from the National University of Entre Ríos and completed Teacher Training in Portuguese language at IES Lenguas Vivas. Fluent in Spanish and Portuguese, Ines is committed to continuous learning and embracing new technologies to enhance her skills and contribute effectively to any team.

Highlights

  • Ensured high user satisfaction through effective problem resolution, providing timely technical assistance via phone and remote access tools.
  • Supervised stock control, price setting, and merchandise presentation to optimize sales of beauty and home appliances.
  • Conducted comprehensive remote telephone surveys using standardized methodologies to collect customer feedback and identify service improvements.
  • Handled inquiries on card benefits, travel insurance, and medical support bilingually, coordinating patient transfers with healthcare partners.

Work preferences

Job type
Freelance / Independent
Company size / type
Growth-stage startup (21-200), Large/multinational (200+)
Culture
Growth-stage startup (21-200), Independent
Industries
E-commerce, Health & Telemedicine, Human Resources & Recruitment, Information Technology, Marketing & Advertising, Media & Entertainment, Online Education & Training, Tourism & Hospitality
Hours
EST business hours
Remote experience
Recido en Concordia - Entre Rios y trabaje para bompanias de traduccion de USA, Chile, España, Canadá.

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$7,800/mo
US local hire
$7,000/mo

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Sales Administrator · Concordia ER
    Sep 2014 — Feb 2016
    AR

    Managed customer loan payments, merchandise reception, and overall store administration in a bedroom furniture and linens retail environment. - Processed payments and maintained accurate financial and inventory records using Excel. - Handled petty…

  2. Telephone Surveyor · TNS Gallup
    Feb 2013 — Dec 2013
    AR

    Conducted telephone surveys for telecommunications customers to evaluate satisfaction and service quality, supporting strategic decision-making. - Conducted comprehensive remote telephone surveys using standardized methodologies to collect customer…

  3. Help Desk Level 1 Technician - Bilingual (Portuguese-Spanish) · HP Argentina
    Dec 2011 — Jun 2012
    ARUS company · remote

    Delivered bilingual technical support to Brazilian market users including software troubleshooting, key resets, and remote printer installations. - Provided timely technical assistance via phone and remote access tools including VPN, SAP, and…

  4. Travel Assistance Operator - Bilingual (Portuguese-Spanish) · Axa Assistance
    Aug 2010 — Dec 2011
    AR

    Provided travel assistance and insurance-related services for VISA cardholders with bilingual communication for the Brazilian market. - Handled inquiries on card benefits, travel insurance and medical support bilingually. - Coordinated patient…

  5. Sales Agent and Customer Service Representative · Citibank
    Jun 2004 — Dec 2009
    ARUS company · remote

    Executed telephone sales of various consumer products and financial products targeting Spanish-speaking customers in the US and maintained customer data. - Conducted telephone sales of beauty and home appliances maintaining high customer…

Unlock full work history

Education

  1. Bachelor's Degree · National University of Entre Ríos
    2005—2010
    AR· Social Tourism
  2. Teacher Training · IES Lenguas Vivas
    1998—2003
    AR· Portuguese language
Unlock full education

Links