Timezone overlap
0h overlap with US East · —
English level
Elementary
Self-reported as: “Could not work in English - None or basic”
Skills & tools
Skills
Tools
About
Professional with extensive experience in CX, organizational culture, learning, and operational processes, with a strong focus on customer experience, both internal and external. Currently seeking new challenges in analysis, administration, and management roles where I can contribute my ability to interpret data, optimize processes, and generate valuable insights for decision-making. I am motivated to work in dynamic environments where innovation and user experience are key. Additionally, I adapt easily to new systems, methodologies, and products, and am always open to incorporating new tools and knowledge that enhance my performance and contribute to team objectives.
Work preferences
- Job type
- Full-time
- Company size / type
- Growth-stage startup (21-200), Large/multinational (200+), Social/Environmental Impact Company
- Culture
- Growth-stage startup (21-200), Large Company
- Industries
- Finance & Accounting, Health & Telemedicine
- Hours
- EST business hours
Salary context
Benchmarks for Customer Success · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Culture, Learning, and Experience Analyst · IHSAJan 2023 — Present
- Designed and executed onboarding for new employees. - Measured and analyzed the experience of internal clients, external clients, and employees. Climate and engagement. - Created and executed relational and transactional surveys. Data…
- Customer Experience Supervisor · ZEISSJan 2022 — Jan 2023
- Supervised operations to identify sustainable and scalable improvements. - Implemented stock controls and demand analysis to contribute to inventory planning. - Managed sales orders and invoicing, ensuring accuracy and efficiency.
- Customer & Account Maintenance Supervisor · HSBC BANKJan 2021 — Jan 2022
- Provided support to branches and contact centers to improve customer satisfaction. - Parameterized and resolved claims, improving operational efficiency. - Created new order and claim management processes in accordance with BCRA regulations.
- Customer Service Center Supervisor · HSBC BANKJan 2012 — Jan 2021
- Led customer service teams, promoting a "first contact resolution" model. - Planned back office and monitoring tasks, improving operational efficiency. - Detected and managed potential fraud cases, implementing early warning measures.
- Customer Service Center Coordinator · HSBC BANKJan 2009 — Jan 2012
- Onboarded and trained new employees on banking products and systems. - Assisted representatives with urgent and conflictive interactions, ensuring effective resolutions. - Managed core channel requests and claims, ensuring quality standards and…
- Financial Advisor and Back Office – CAC · HSBC BANKJan 2006 — Jan 2009
- Provided in-person support through various contact channels. Managed objections and resolved cases. - Managed Mass Market, Premier, Business, and Investment portfolios. - Possessed extensive knowledge of banking products and management systems…
Education
Social Communications (Universidad de Buenos Aires - UBA). No diploma as I completed half of the degree (20 subjects passed/promoted).