Sourced
Unlock contact
Back to results

Timezone overlap

9h overlap with US East · Venezuela

0
3
6
9
12
15
18
21

English level

Advanced

C1

Self-assessed via CEFR ladder

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Customer service experienceSales experienceDirect communicationOrganizational skillsFast learnerIntake processingData entryGhost-writingWriting editing skillsTranscriptionSpanishEnglishTranslationEducational content creationCustomer serviceOrganizing skills

Tools

Google PackageMicrosoft PackageCRMGlimpCanvaCapcutPhotoshopWhatsAppTelegramInstagramFacebook (Meta)SubstackWordpress

About

Based in Caracas, Venezuela, Helen brings nearly a year of experience as a Customer Service Representative to her current role at The Best Call Center (Tesla Media Group). Her work has engaged diverse sectors including marketing, media and entertainment, online education, and telemedicine, showcasing adaptability across varied client needs. Prior to this, she cultivated a strong background in customer service, sales, and content creation, including ghost-writing. She is proficient with essential tools such as Google and Microsoft packages, CRM systems, Glimp, and Canva. She thrives in structured environments with clear goals and fixed schedules, appreciating strong team and supervisory support. Eager to apply her versatile skills, she looks forward to specialized roles in marketing and social media creation and organization, seeking an integral team and a balanced work-life.

Highlights

  • Kept an updated catalogue of the business’ products and prices for new and returning clients for a Tech and Toys store.
  • Delivered small and large orders, which could range from just one item to 100+, according to client’s expectations, within three to seven days following the request as a small business owner.
  • Delivered the established goal of 6 informative articles of at least 1,500 words a week or its equivalent.
  • Created video and copywriting material for the business’ social media accounts across platforms like Facebook, Instagram, Mercado Libre, WhatsApp and Telegram.
  • Created a full English course manual (with Pre-Basic, Basic, Intermediate and Advanced levels), containing up to two years of in-person and online classes for Spanish-speaking students.

Work preferences

Job type
Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
Culture
Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company
Industries
Health & Telemedicine, Marketing & Advertising, Media & Entertainment, Online Education & Training
Hours
Full EST overlap
Remote experience
Caracas, Venezuela working for United States and Spain-based companies.
Available from
Aug 2026
Notice period
2 weeks
Engagement
Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Junior (< 3 yrs).

India equivalent
$800/mo
This candidate
$2,000/mo
US local hire
$3,800/mo
Save ~$21,600/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Customer Service Representative · The Best Call Center (Tesla Media Group)
    Sep 2025 — Present
Unlock full work history

Education

  1. Graduate · Colegio San Jose de Tarbes - Caracas
    2013—2018
    · Highschool
Unlock full education

Certifications

  • CVA English Course for Teens and Young Adults - Caracas, Venezuela