Timezone overlap
9h overlap with US East · Argentina
English level
Beginner
Self-reported as: “I could not work in English”
Skills & tools
Skills
Tools
In my customer service experience, both at Cablevisión and Rapipago, I have used several key technological tools. Primarily, I worked with customer relationship management (CRM) systems like Salesforce to store and manage customer information, and call center platforms like Genesys to manage calls and multichannel communications. I also used ticketing systems like Zendesk to organize and track incidents. Additionally, I was trained on telemarketing tools and automatic dialers to optimize calling campaigns, as well as payment platforms like Rapipago and MercadoPago to manage transactions and customer inquiries. These tools have enabled me to provide more efficient and personalized service.
(awaiting structured parsing)About
I am interested in taking on challenges that allow me to continue growing autonomously, with the flexibility to work remotely and independently of my location. I seek projects where I can contribute efficiently and dynamically, and that allow me to interact with international teams. The ability to adapt to new tools and programs is one of my strengths: I learn quickly and adapt to what the job requires. Furthermore, the fact that projects are developed in Spanish is a fundamental condition for me, as it allows me to provide a clear and effective approach to each task. I am motivated by jobs that require creative thinking, problem-solving, and constant innovation. I am ready to collaborate in environments that foster continuous learning and autonomy!
Work preferences
- Job type
- Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Large Company
- Industries
- Otros
- Hours
- EST business hours
- Remote experience
- I have no experience.
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Public and Collections Customer Service · Agencia de Quiniela y RapipagoJan 2018 — Present
- Collection of taxes, products, and services. - Management of cash and/or card transactions. - Recording of movements at the end of the workday.
- Call Center Representative · CablevisiónJan 2014 — Jan 2016
- Management of billing and payment inquiries. - Support for services offered by the company. - Diagnosis and resolution of technical problems. - Sales and advice on services and/or promotions aligned with customer needs.
- Sales and Promotions Advisor · “Promo Group S.R.L. - Telecom/PersonalJan 2013 — Jan 2013
- Sales and Promotions Advisor · “Solvens S.R.L. Tarjeta ”Comfiar” - Productos “Procter & Gamble” (P&G)Jan 2010 — Jan 2012
- Telephone survey and data entry
- Training Coordination Tasks · “Red Megatone - CARSA S.A.”Jan 2010 — Jan 2012
- Sales and Promotions Advisor · “Cámara de Comercio del Chaco”Jan 2010 — Jan 2012
- Sales, Public Service, and Collections · Online Boutique “Piel Morena”Jan 2008 — Jan 2017
- Comprehensive management of buying and selling women's clothing. - Management of cash and/or card transactions.
Education
- Law · Universidad Nacional del Chaco Austral - U.N.C.A.U.S. - Modalidad Online2019—2024
- TCP - Passenger Cabin Crew - Flight Attendant · Centro Nacional de Estudios Aeronáuticos - Escuela de Instrucción y Perfeccionamiento Aeronáutico - Habilitación Fuerza Aérea Argentina2004—2005
- Bachelor's in Tourism · FADyCC - Universidad Nacional del Nordeste2013
- High school diploma · Escuela No 68: “Gral. Enrique Mosconi (Villa Río Bermejito - Provincia del Chaco)”1989—1994