Timezone overlap
9h overlap with US East · Argentina
English level
Elementary
Self-reported as: “Could not work in English - Null or basic”
Skills & tools
Skills
Tools
About
What motivates me most is facing new challenges that allow me to continue growing professionally and applying my skills in operations and technology management. I constantly seek to improve processes, optimize resources, and generate value for the teams and companies I work with. I am passionate about finding innovative solutions through data analysis and the use of technological tools, which allows me to make more informed and strategic decisions. The type of challenges that interest me most are those that require creativity and adaptability, especially those involving the implementation of operational improvements. I enjoy working in dynamic environments where I can contribute to continuous improvement and collective success, leveraging my experience and skills to positively impact results.
Work preferences
- Job type
- Full-time
- Company size / type
- Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Growth-stage startup (21-200)
- Industries
- Otros
- Hours
- EST business hours
- Remote experience
- Cordoba, for Brazil
Salary context
Benchmarks for Operations · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Delivery Operations Lead Brazil · RapiboyOct 2024 — Present
Currently responsible for overseeing and directing operations in 6 locations, ensuring operational strategies align with company growth objectives. - Management and tracking of KPIs related to service and profitability - Leadership of operations…
- Delivery Operations Coordinator Brazil · RapiboyAug 2023 — Oct 2024
- Supervision of delivery operations in Brazil, managing 6 cities, 2000 drivers, 300 restaurants, and over 100,000 monthly orders. - Establishment and tracking of OKRs for an internal team of 4 people and an external team of 20 people (Alliance with…
- Delivery Operations and Recruitment Analyst Brazil · RapiboyFeb 2023 — Aug 2023
- Activation, onboarding, tracking, and retention of drivers for the app. - Ensure compliance with weekly and monthly service SLAs for clients.
- Bilingual LATAM Support · RapiboyMay 2022 — Feb 2023
- Handling approximately 200 daily inquiries from LATAM via the platform chat. - Collaboration with commercial executives and recruiters to ensure service compliance.
Education
- Bachelor's degree · UNIVERSIDAD NACIONAL DE CÓRDOBA2018—2022· Psychology
- Teaching degree · ISARM2014—2017· Secondary Education in Psychology