Self-reported as: “Can work in English”

Skills & tools

About

Work preferences

Job type

Freelance / Independent, Full-time

Company size / type

Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company

Culture

Growth-stage startup (21-200), Independent

Industries

Business Consulting, Information Technology

Hours

EST business hours

Remote experience

Worked from Argentina, Chile, Uruguay, and worked for the company in Panama

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Technical Support Infrastructure · Alpha Network Technology

   May 2023 — May 2024

   - Supported Windows platforms and office productivity software. - Performed preventive and corrective maintenance on communication equipment. - Ensured security of our equipment against cyber attacks. - Responsible for Data Center, Structured…

2. Functional Analyst · Cemex Panamá

   Jun 2022 — Apr 2023

   - Configured and delivered corporate equipment. - Performed HelpDesk tasks and resolved incidents via tickets. - Installed iOS, Windows, Copilot, Cemex. - Escalated incidents. - Performed server backups and copies. - Managed inventory. - Monitored…

3. Functional Analyst · Philip Morris International

   Dec 2021 — May 2024

   - Responsible for tracking and resolving tickets. - Maintained and managed IT equipment inventory. - Responsible for Data Center. - Monitored access controls and Cisco Meraki WiFi networks. - Created functional diagrams. - Served as END-USER…

Education

1. Technical Degree in Informatics and Infrastructure · Instituto de Capacitación Técnica Keys

   2012—2013
   Venezuela
2. TSU in Administration · Colegio Universitario de Caracas

   2002—2005
   Venezuela· Business Administration and Management