Self-reported as: “I struggle but I can”

Skills & tools

About

Work preferences

Job type

Full-time, Part-time

Company size / type

Growth-stage startup (21-200), Large/multinational (200+)

Culture

Large Company

Industries

E-commerce, Tourism & Hospitality

Hours

EST business hours

Remote experience

I worked in the United States on a Work and Travel program, not remotely

Salary context

Benchmarks for SMB non-tech role · Mid (3–7 yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Customer Experience Representative (SSR) · Mercado Libre

   Feb 2020 — Apr 2024
   US company · remote

   Customer service via email and chat. Analysis of metrics and proposals for improvement in customer service. Training of new hires and continuous education. Optimization of processes and operational flows. Analysis of KPIs with Tableau, SQL, and…

2. Customer Service Agent · Konecta

   Sep 2019 — Jan 2020

   Bilingual customer service via social media. Management of flight changes and reservations in the Aerolíneas Argentinas system. Analysis of metrics and proposals for predefined solutions. Implementation of customer service best practices with the…

3. Events Coordinator · Naples Grande Beach Resort

   Dec 2018 — Mar 2019

   Event planning and coordination. Budget control and tracking. Review and control of material stock. Organization and setup of event rooms. Management of the event and activities calendar.

4. Telephone Sales Representative · Activo Contact Center

   Nov 2017 — Nov 2018

   Customer service. Handling incoming calls for cable and internet sales. Analysis of databases to identify best practices. Mentoring new hires to share sales best practices. Customer follow-up and retention.

Education

1. Bachelor's · UADE
   · Business Administration
2. High school diploma · Instituto Casa de Jesús

   2016
   · Commercial