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Timezone overlap

9h overlap with US East · Argentina

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English level

Conversational

B1

Self-assessed via CEFR ladder

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

SAP Functional SupportFunctional AnalysisJiraQA & TestingSAP AribaSAP HANAService NowProcess DocumentationCommunicationContinuous ImprovementStakeholder ManagementGlobal TeamsIT TrainingIncident Management (ITSM)ITSM Ticketing ToolsSLA complianceTicket managementIncident reductionUser guide developmentSelf-service supportPlatform adoptionGlobal team collaborationIncident resolutionRequirements gatheringTraining delivery

Tools

SAPAribaJira

About

Florencia is a Functional Consultant with nearly a decade of experience in IT, specializing in SAP and Ariba. In her most recent role at Danone, she managed over 30 monthly SAP/Ariba tickets, ensuring compliance with committed service level agreements. She also collaborated daily with global teams across Brazil, Manila, and Argentina to facilitate integrated incident resolution and system enhancements. Her 9.8 years in the field include prior roles as an IT Trainer at Danone and an IT Intern at Siemens, along with consulting work at Tecpetrol. Florencia has a proven track record of improving user experience and reducing recurring incidents by developing structured functional documentation and user self-service guides. She also trained groups of up to 15 users on SAP and Ariba tools, significantly boosting platform adoption. Holding a degree in Information Systems Engineering from Universidad Tecnológica Nacional (UTN), Florencia excels at bridging the gap between business users and technical teams. She enjoys understanding complex business problems, finding practical solutions, and continuously learning new technologies and processes within an international environment.

Highlights

  • SAP Ariba (Buying, Sourcing, Contracts)
  • Microsoft Office Suite (Advanced Excel)
  • Managed 30+ monthly SAP/Ariba tickets, ensuring compliance with committed SLAS
  • Reduced recurring incidents by developing structured functional documentation and user self-service guides
  • Trained groups of up to 15 users on SAP and Ariba tools, improving platform adoption
  • Collaborated daily with global teams in Brazil, Manila, and Argentina for integrated incident resolution and enhancements

Work preferences

Job type
Consulting, Freelance / Independent, Full-time
Company size / type
—
Culture
—
Industries
Information Technology
Hours
EST business hours

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$500/mo
US local hire
$7,000/mo
Save ~$78,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Functional Consultant · Danone
    Jan 2020 — Jun 2026
    AR

    - Managed 30+ monthly SAP/Ariba tickets, ensuring compliance with committed SLAS. - Reduced recurring incidents by developing structured functional documentation and user self-service guides. - Trained groups of up to 15 users on SAP and Ariba…

  2. IT Trainer · Danone
    Jan 2019 — Jan 2020
    AR

    - Designed and delivered training sessions for end users on corporate IT tools. - Developed support materials and user manuals.

  3. IT Intern · Siemens
    Jul 2017 — Jan 2019

    - Provided administrative support for assigned IT projects. - Prepared presentations for Management meetings using analyst data. - Gathered activity updates for evaluation by expert teams.

  4. Functional Consultant · Tecpetrol
    Jan 2017 — Mar 2017
    AR

    - Provided SAP functional support and addressed business user requirements.

  5. Functional Consultant · Enratio
    Apr 2016 — Jan 2017
    AR

    - Conducted process assessments, functional analysis, and user support in SAP implementations.

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Education

  1. — · Universidad Tecnológica Nacional (UTN)
    AR· Information Systems Engineering
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