Sourced
Unlock contact
Back to results

Timezone overlap

9h overlap with US East · Argentina

0
3
6
9
12
15
18
21

English level

Advanced

C1

Detected from your CV

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

inbox managementappointment schedulingproject coordinationcustomer supportIT project managementtechnical objection resolutionescalation managementcross-functional coordinationtechnical incident resolutionremote configurationRemote SupportTicket ManagementCustomer ServicePre/Post SalesTroubleshooting & Incident Resolution

Tools

No tools listed yet.

About

Federico brings nearly 12 years of experience to his role as a Virtual Assistant at Azarlatino, where he adeptly coordinates multiple concurrent projects, improving information traceability and cutting executive response times through accurate scheduling for calls and inboxes. Previously, he was a Pre & Post Sales Engineer at Huawei Technologies Co. LTD., leading IT solution projects and consistently exceeding client expectations by over 30% on time and within budget. His background also includes significant time at IBM Argentina as a HelpDesk IT - Customer Service, where he cut on-site visits by 60% through remote equipment configuration and diagnosed complex technical incidents for enterprise end-users. He holds a Licenciatura in Information Systems Engineering from Universidad Tecnológica Nacional (UTN). He approaches his work with a focus on efficiency and positive collaboration, consistently aiming to reduce operational time and costs while fostering a supportive work environment.

Highlights

  • Led end-to-end management of IT solution projects, exceeding client expectations by 30%+ on time and within budget.
  • Cut on-site visits by 60% through remote equipment configuration, improving SLA adherence.
  • Diagnosed and resolved complex technical incidents for enterprise end-users, achieving high first-call resolution rates.
  • Cut response times and achieved high accuracy in appointment scheduling for executive inbox and calls.
  • Coordinated multiple concurrent projects, improving information traceability through data entry and document management.
  • Resolved complex technical objections throughout the sales process, contributing to the close of strategic deals.
  • Fiber Optics & Network Diagnostics

Work preferences

Job type
Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Social/Environmental Impact Company
Culture
Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company
Industries
Business Consulting, E-commerce, Finance & Accounting, Information Technology, Marketing & Advertising, Media & Entertainment, Tourism & Hospitality
Hours
EST business hours
Remote experience
I've been based from Buenos Aires, Argentina, giving support for people around all Argentina's provinces as well.
Available from
Aug 2026
Engagement
Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$2,000/mo
US local hire
$7,000/mo
Save ~$60,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Virtual Assistant · Azarlatino
    Feb 2023 — Jan 2026

    - Managed a high-volume executive inbox and inbound calls, cutting response times and achieving high accuracy in appointment scheduling. - Coordinated multiple concurrent projects through data entry, document management, and database administration…

  2. Pre & Post Sales Engineer · Huawei Technologies Co. LTD.
    Jan 2021 — Dec 2023
    CN

    - Led end-to-end management of IT solution projects, exceeding client expectations by 30%+ on time and within budget. - Resolved complex technical objections throughout the sales process, contributing to the close of strategic deals and ensuring…

  3. HelpDesk IT - Customer Service · IBM Argentina
    Jan 2014 — Dec 2019
    ARUS company · remote

    - Diagnosed and resolved complex technical incidents (hardware, software, network) for enterprise end-users, with high first-call resolution rates. - Cut on-site visits by 60% through remote equipment configuration, improving SLA adherence. …

  4. IT Support Analyst · NG Soluciones Tecnológicas
    Jan 2013 — Jan 2014

    - Designed custom fiber optic cabling solutions with clients, aligned with industry best practices. - Contributed to the Telefónica Commissioning Project for GCBA, supporting fiber optic infrastructure deployment.

Unlock full work history

Education

  1. Licenciatura · Universidad Tecnológica Nacional (UTN)
    2024
    AR· Information Systems Engineering
Unlock full education