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Timezone overlap

9h overlap with US East · Argentina

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English level

Full Professional

C2

Detected from your CV

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

bilingual supportclient inquiry managementsales closingquality assurancefinancial process managementcompliance managementteam leadershipbudget managementeducation plan designcoachingClient Relationship ManagementProcess OptimizationActive ListeningProblem-SolvingEffective CommunicationEmpathyVirtual CommunicationBudgeting & InvoicingSales & NegotiationProject Life Cycle ManagementProject CoordinationMicrosoft Office SuiteAdvanced ExcelTeams

Tools

SalesforceMS ProjectExcelSharePointTeamsSalesforce CRM

About

Estefania currently serves as a Sales Representative for the Intuit Project at Foundever, where she consistently performs 7% above the team average, maintaining 75-80% quality scores. Her career spans nearly seven years, marked by a commitment to driving projects and teams forward. Previously, she led a 20-person team across Colombia and India as a Senior PMO & Team Lead at Ernst & Young (EY), managing financial processes and compliance for over 50 multinational clients. She also managed $2M+ annual project budgets and billing. As the founder of EAG Coaching, she developed a signature coaching methodology that improved client retention and engagement. She holds a Maestría (Master's degree) from ISEB and a certification as an International Ontological Coach from Axon Training. She thrives on bringing structure to complex situations through collaboration and continuous improvement. Naturally proactive, she enjoys coordinating projects, identifying opportunities to simplify workflows, and supporting both people and projects to succeed.

Highlights

  • Maintained 75-80% quality scores, performing 7% above the team average.
  • Managed financial processes and compliance for over 50+ multinational clients.
  • Led a 20-person team across Colombia and India, creating weekly progress reports.
  • Managed $2M+ annual project budgets and billing, meeting project manager requirements.
  • As Learning Committee Chair, designed and implemented an annual education plan, organizing over 10 courses.
  • Developed a signature coaching methodology, improving client retention and engagement.

Work preferences

Job type
Freelance / Independent, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
Culture
Early-stage startup (0-20), Growth-stage startup (21-200), Large Company
Industries
Business Consulting, Human Resources & Recruitment, Marketing & Advertising, Media & Entertainment, Online Education & Training, Tourism & Hospitality
Hours
Flexible European mornings
Remote experience
I am based in Portugal and I work hybrid here in Porto
Available from
Jul 2026
Engagement
Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Mid (3–7 yrs).

India equivalent
$1,200/mo
This candidate
$2,000/mo
US local hire
$5,200/mo
Save ~$38,400/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. SALES REPRESENTATIVE – INTUIT PROJECT · FOUNDEVER
    Dec 2024 — Present

    - Provide bilingual support for Latin American and Caribbean markets - Handle 300+ weekly client inquiries with 10 hours talk time - Close 15+ weekly sales - Maintain 75-80% quality scores, 7% above team average - Track customer interactions using…

  2. INTERNATIONAL ONTOLOGIC COACH & FOUNDER · EAG COACHING
    Aug 2023 — Present

    - Provided personalized coaching services and conducted leadership-focused online sessions. - Developed a signature coaching methodology improving client retention and engagement. - Created online courses in personal development, communication, and…

  3. SENIOR PMO & TEAM LEAD - INTERNATIONAL TAX · ERNST & YOUNG (EY)
    Sep 2019 — Oct 2024
    AR

    - Managed financial processes and compliance for over 50+ multinational clients - Led 20-person team across Colombia and India, leading biweekly meetings with members and creating weekly progress reports. - Managed $2M+ annual project budgets and…

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Education

  1. Certificación · Axon Training
    2024
    · International Ontological Coach
  2. Postgraduate Diploma · ISEB
    2022
    ES· Human Resources
  3. Maestría · ISEB
    2020
    ES· Business Administration
  4. Licenciatura · Universidad Torcuato Di Tella
    2017
    AR· International Relations
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