Timezone overlap
9h overlap with US East · Argentina
English level
Conversational
Self-reported as: “I struggle but I can”
Skills & tools
Skills
Tools
No tools listed yet.
About
I am interested in projects, project management, as well as operations, systems, quality, applications, and customer service. I have 24 years of experience and believe I can contribute in different aspects and sectors within a company. I am interested in working remotely for companies abroad. Regarding my English, I understand it but haven't used it for many years. I am fluent in Portuguese without any issues.
Work preferences
- Job type
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- Company size / type
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- Culture
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- Industries
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- Hours
- EST business hours
- Remote experience
- Buenos Aires and I worked only remotely during the pandemic and at Tecno Acción where the Services Manager role was always remote. Later, I held hybrid positions.
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Service Manager · Tecno Acción S.A.Aug 2022 — Feb 2024
Supervised and managed all company-operated lotteries, ensuring their proper functioning. Planned and tested the functionalities of all installations, guaranteeing their efficiency and reliability. Ensured customer support in operational aspects…
- Services Manager · Ran Ingeniería de Sistemas S.R.L.Aug 2020 — Aug 2022
Led continuous improvement of processes and quality of services offered. Developed and monitored key performance indicators (KPIs). Acted as the main point of contact with clients to address issues and new requirements. Supervised and controlled…
- Quality and Methods Manager · Grupo Metropol – Unidad de Negocio Transporte PúblicoJun 2016 — Jul 2020
Supervised the company's documentation system, ensuring the proper creation, registration, and communication of policies, standards, procedures, manuals, and instructions. Promoted process methodology in the organization, defining, maintaining, and…
- IT Systems Manager Business Unit ECCO Medical Emergency · Swiss Medical GroupJul 2013 — Feb 2016
Directed all information technology activities, including planning, implementation, and supervision of computer systems. Led teams to improve operational efficiency and ensure the security of medical information. Worked in close collaboration with…
- IT Consultant · Consultor IndependienteJul 2010 — Jul 2013
Processes and Applications (Finning - CAT - Sanatorio Mater Dei - Zúrich Compañía de Seguros) Provided consulting services in processes and applications. Collaborated with these organizations in optimizing their computer systems and improving their…
- SAP Project Manager / Lead · Compañía Financiera Argentina – AIG UPCMay 2007 — Jul 2010
Planning, execution, and successful delivery of SAP-related projects. Supervised multidisciplinary teams, coordinated with clients and stakeholders, managed resources, and ensured project objectives were met within the established scope, time, and…
- SAP Project Lead · OCASA Soluciones LogísticasJan 2006 — Apr 2007
Directed the implementation of SAP projects, from planning to execution and supervision. Managed teams and resources to ensure successful delivery within established deadlines and budgets. Collaborated closely with clients and stakeholders to…
Education
- Master's · ITBA2008—2010AR· Strategic and Technological Management
- Computer Engineer · EOI1996—2003ES· Informática
- Computer Engineer · Universidad Argentina de la Empresa1996—2003AR· Informática
- Computer Science · Universidad Argentina de la Empresa1996—2002AR· Informática
- Computer Analyst · Universidad Argentina de la Empresa1996—2001AR· Informática