Timezone overlap
4h overlap with US East · Spain
English level
Advanced
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(es)Skills & tools
Skills
Tools
About
Enrique is a seasoned leader in IT Operations, Infrastructure, and delivery, bringing over 20 years of experience from multinational and multilingual environments. He is recognized for his ability to spearhead complex initiatives, including the end-to-end delivery of new programs within regulated Payments & Acquiring sectors across the Spanish New Market. Enrique has also expertly managed significant budgets, exemplified by his oversight of a €250K+ annual delivery budget for SaaS data migration and implementation projects across EMEA and US markets. His career spans diverse industries, including Finance, Banking, Entertainment, Recruitment, and Consulting. Enrique has driven IT Operations and service transformation within fast-scaling startup environments. He has a proven track record of improving reliability and user experience across mobile and digital platforms, and integrating global ITSM platforms such as ServiceNow, HPSM, and Remedy. Enrique thrives in roles that demand leadership, strategic thinking, and a service-oriented mindset. Fluent in Spanish and proficient in English, he consistently facilitates effective collaboration with international teams and stakeholders. He is open to remote opportunities where his expertise can drive impactful IT project, program, and service management outcomes.
Highlights
- Led end-to-end new programme delivery within a regulated Payments & Acquiring environment across the Spanish New Market.
- Led SaaS data migration and implementation delivery across EMEA and US markets.
- Managed €250K+ annual delivery budget for SaaS data migration and implementation.
- Led IT Operations and service transformation within a fast-scaling Start-up Environment.
- Improved reliability and user experience across mobile and digital platforms.
- Integrated global ITSM platforms including ServiceNow, HPSM, and Remedy.
Work preferences
- Job type
- Consulting, Freelance / Independent
- Company size / type
- —
- Culture
- —
- Industries
- Finance & Accounting, Human Resources & Recruitment, Information Technology, Media & Entertainment
- Hours
- EST business hours
- Remote experience
- Spain (Málaga) I've been working for: US; UK; LATAM and APAC
- Available from
- Jun 2026
- Engagement
- Open to contract / freelance
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Fractional Director | AI, IT Services / Delivery · VallyseedDec 2025 — PresentUSUS company · remote
- Led portfolio definition, service delivery and operating model for Vallyseed, and th SaaS brands including Karmanaut and Herelam: - Designed Service Delivery and governance frameworks across Al product portfolio - Defined operating models…
- Senior Project / Programme Manager | Payments & Acquiring · FiservSep 2024 — Jun 2025ESUS company · remote
Led end-to-end new programme delivery within a regulated Payments & Acquiring environment across the Spanish New Market - Led end-to-end new programme delivery within a regulated Payments & Acquiring environment across the Spanish New Market: …
- Fractional Director | Technology, IT Ops & Service Management · DreamsbringerJul 2024 — Present
Providing executive-level IT Operations, Service Governance and Programme leadership support on interim and contract basis across international markets. - Advising executive teams on IT strategy, operating models and governance - Leading IT…
- Service Manager, EMEA & US | Data Migration Team · VincereMar 2022 — Jul 2024VN
- Led SaaS data migration and implementation delivery across EMEA and US markets: - Managed full delivery lifecycle (Design, Implementation, QA, Production & Post-Production). - Directed cross-functional collaboration across Engineering, Product and…
- Professional Services Manager - EMEA & US · Vincere.ioMar 2022 — Jul 2024VN
Led SaaS data migration and implementation delivery across EMEA and US markets. - Managed full delivery lifecycle (Design, Implementation, QA, Production & Post-Production) - Directed cross-functional collaboration across Engineering, Product and…
- Fractional Director, Technology, Service, & Product · DG42Oct 2021 — Sep 2022USUS company · remote
- Led IT Operations and service transformation within a fast-scaling Start-up Environment: - Defined IT Operating Model aligned to corporate strategy and digital expansion - Strengthened Incident, Change and Release governance - Improved reliability…
- Director - IT Operations, Service & Product Management (Advisor) · DG42Oct 2021 — Sep 2022USUS company · remote
Led IT Operations and service transformation within a fast-scaling Start-up Environment - Defined IT Operating Model aligned to corporate strategy and digital expansion - Strengthened Incident, Change and Release governance - Improved reliability…
- Programme Manager (Senior Expert) - Technology Transition & Transformation / Operations · Banco SabadellNov 2020 — Mar 2022ES
Led IT Operations transformation during large-scale service transition to TSB. - Integrated global ITSM platforms (ServiceNow, HPSM, Remedy) - Ensured seamless transition from Delivery to Production (TUPE Included) - Managed hybrid delivery teams…
- Programme Manager | Technology Transformation · BancSabadellDec 2019 — Nov 2020ES
- Led IT Operations transformation during large-scale service transition to TSB.: - Integrated global ITSM platforms (ServiceNow, HPSM, Remedy) - Ensured seamless transition from Delivery to Production (TUPE Included) - Managed hybrid delivery teams…
- Enterprise Service Manager for UK · BancsabadellDec 2019 — Nov 2020UK
- Directed IT Operations and Service Management for enterprise services within UK banking operations: - Led enterprise IT service portfolio ensuring stability and regulatory compliance. - Oversaw Change, Control and Incident governance across UK…
- Service Manager (Senior Expert) for Enterprise Services - Service Management & IT Ops for UK · TSB BankDec 2019 — Nov 2020GB
- Led enterprise IT service portfolio ensuring stability and regulatory compliance - Oversaw Change, Control and Incident governance across UK environments - Member of Governance, Security & Transition to Production Committee - Managed multi-vendor…
- Senior Delivery / Programme Manager for UK · TSBJul 2016 — Nov 2019UK
Directed €5M+ infrastructure and cloud transformation portfolio supporting 10k + users. - Directed a multi-million-euro infrastructure and cloud transformation portfolio (annual budget > €10M), ensuring alignment with business objectives and global…
- Head of IT Operations, Iberia · FOXDec 2007 — Jun 2016ESUS company · remote
- Led IT Operations, Infrastructure and Workplace Services across Iberia, managing €2M+ IT budget and 30+ enterprise platforms: - Led regional Infrastructure, Wintel and End-User Computing teams - Standardised ITIL-based Incident, Change and Problem…
- Head Of Information Technology · Fox Networks GroupDec 2007 — Jun 2016USUS company · remote
Led IT Operations, Infrastructure and Workplace Services across Iberia, managing €2M+ IT budget and 30+ enterprise platforms. - Led regional Infrastructure, Wintel and End-User Computing teams - Standardised ITIL-based Incident, Change and Problem…
- (Early Career) Senior Consultant - IT Systems, Network & Security Consultant · Tego - Information Corporate ServicesJan 2000 — Jan 2007ES
Education
- MBA · IMF University2013—2015ES· Master of Business Administration
- HND · Cesur Technological Institute2005—2007ES· Information Technology Management
- Grado · Universitat Oberta de Catalunya2019—2030ES· Humanidades, Psicología
- — · EuropeanScrum.org2015—2016· Expert Scrum Foundations
- — · Microsoft2015—2016· MCSE: Server Infrastructure
- — · Scrum.org2015—2016· Professional Scrum Master
- Master · Universidad Camilo José Cela2013—2014ES· Master of Business Administration (MBA)
Certifications
- ITIL