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Timezone overlap

9h overlap with US East · Argentina

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English level

Upper Intermediate

B2

Self-assessed via CEFR ladder

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Customer Experience ManagementRemote Team CollaborationReporting & Process OptimizationProcess DocumentationProject CoordinationCross-functional CollaborationEffective CommunicationProblem SolvingTime ManagementAdaptabilityAttention to DetailLeadership & Team SupportContinuous Improvement Mindset

Tools

JiraGoogle sheetsNotion

About

Emilce brings over five years of experience in operations and customer coordination, currently serving as a Tour Guide at ENOTECA - CENTRO TEMÁTICO DEL VINO and ESPACIO ARIZU. In these roles, she orchestrates experiences for diverse groups, ensuring smooth logistics, effective communication, and engaging interactions for all stakeholders. This background highlights her ability to manage projects, coordinate tasks, and deliver exceptional service. Her career arc includes significant time as an Executive of Customer Service at SOCIEDAD DEL VINO and AMWAY ARGENTINA, building a strong foundation in client relations and administrative support. Academically, Emilce holds degrees in Historia de las Artes Plásticas from Universidad Nacional de Cuyo (2024) and Curaduría y Gestión del Arte from ESEADE (2022), alongside a Diplomatura in Negocios del Vino y Sommelier from Winexperts, reflecting a unique blend of cultural insight and business acumen. Emilce describes herself as a reliable professional who values service to all stakeholders. Adaptable and calm when plans shift, she excels at maintaining a positive attitude whether in an assistant capacity or providing direct customer support, making her adept at navigating dynamic environments and prioritizing client satisfaction.

Work preferences

Job type
Freelance / Independent, Part-time
Company size / type
Growth-stage startup (21-200), Social/Environmental Impact Company
Culture
Growth-stage startup (21-200), Independent
Industries
E-commerce, Human Resources & Recruitment, Marketing & Advertising, Media & Entertainment, Online Education & Training, Tourism & Hospitality
Hours
EST business hours
Available from
Jul 2026
Notice period
1 week
Engagement
Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Mid (3–7 yrs).

India equivalent
$1,200/mo
This candidate
$2,000/mo
US local hire
$5,200/mo
Save ~$38,400/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. GUÍA DE TURISMO · ENOTECA - CENTRO TEMÁTICO DEL VINO
    Nov 2024 — Apr 2026
    AR

    - Coordinar y ejecutar recorridos didácticos y sensoriales para visitantes, asegurando experiencias educativas sobre la historia y la cultura vitivinícola de Mendoza. - Planificar y organizar contenidos informativos y actividades interactivas…

  2. GUÍA DE TURISMO · ESPACIO ARIZU
    Nov 2024 — Jan 2025
    AR

    - Coordinar y ejecutar recorridos guiados en exposiciones culturales, facilitando la comprensión de obras de arte y patrimonio local para distintos públicos. - Planificar la logística de visitas y actividades, asegurando la correcta organización de…

  3. EJECUTIVO DE ATENCIÓN AL CLIENTE · SOCIEDAD DEL VINO
    Jan 2020 — Jan 2022

    - Gestionar el servicio de atención al cliente, proporcionando asesoramiento personalizado y soluciones efectivas para mejorar la experiencia del usuario. - Coordinar operaciones logísticas para la distribución nacional de productos, optimizando…

  4. EJECUTIVO DE ATENCIÓN AL CLIENTE · AMWAY ARGENTINA
    Jan 2018 — Jan 2020
    ARUS company · remote

    - Gestionar el servicio de atención al cliente, brindando soporte, resolución de consultas y seguimiento de casos. - Ejecutar capacitaciones para grupos de trabajo, acompañando procesos de aprendizaje y alineación de objetivos. - Participar en la…

  5. PROJECT MANAGER · SIMULACIÓN PROFESIONAL
    Mar 2026

    - Gestionar un proyecto de desarrollo de una aplicación para una pyme del sector salud, trabajando con un equipo interdisciplinario y remoto. - Planificar y coordinar tareas, tiempos y entregables bajo un cronograma de 4 semanas. - Colaborar con…

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Education

  1. Diplomatura Universitaria · Winexperts
    2025—2027
    AR· Sommeliere
  2. Licenciatura · ESEADE
    2022
    · Curaduría y Gestión del Arte
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