Timezone overlap
9h overlap with US East · Argentina
English level
Conversational
Detected from your CV
(es)Skills & tools
Skills
Tools
About
Elisabeth currently serves as a CX Specialist for Argentina & Uruguay at Cabify SA, where she leads continuous improvement, automation, and Voice of Customer (VoC) strategies across regional markets. Her data-driven approach has notably increased corporate client retention by 25% and elevated CSAT from 77% to 90%, demonstrating an impact in enhancing user satisfaction through actionable insights. Before joining Cabify, she built a strong foundation over nearly a decade at HSBC Bank Argentina. Her progression through roles including Senior Analyst, Remote SME Account Executive, and Global Business and SME CX Specialist allowed her to sharpen her focus on customer experience within global business contexts and across various audiences. She is currently completing a Bachelor's Degree in Communication with a Marketing and Advertising Specialization from UADE. Committed to continuous learning and adaptation, she constantly explores new methodologies and tools to find smarter, more creative approaches to operational and customer challenges. She thrives in dynamic, collaborative environments that value a human-first approach to CX and continuous improvement.
Highlights
- CX & Operations Specialist: Experienced in driving continuous improvement, automation, and Voice of Customer (VoC) strategies across regional markets.
- Data-Driven Retention & Metrics Expert: Proven success in increasing CSAT from 77% to 90% and boosting corporate client retention by 25% through actionable insights and agile methodologies.
Work preferences
- Job type
- Consulting, Freelance / Independent
- Company size / type
- Growth-stage startup (21-200), Social/Environmental Impact Company
- Culture
- Growth-stage startup (21-200)
- Industries
- E-commerce, Health & Telemedicine, Human Resources & Recruitment, Marketing & Advertising, Media & Entertainment, Online Education & Training
- Hours
- EST business hours
- Remote experience
- Based in Buenos Aires- worked for as starup in Chile. My team from Colombia on UTC hours.
- Available from
- Sep 2026
- Notice period
- 2 weeks
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- CX SPECIALIST (ARGENTINA & URUGUAY) · CABIFY SA ARGENTINAOct 2025 — PresentAR
- Comprehensive monitoring of Rider and Driver audiences to improve experience and mitigate pain points. - Led the optimization and development of automations. - Participated in continuous improvement of operational processes with impact on both the…
- GLOBAL BUSINESS AND SME CX SPECIALIST · HSBC BANK ARGENTINAJan 2022 — May 2025AR
- Implemented a feedback system in monthly meetings with executives from large and medium-sized companies, improving customer retention by 25%. - Generating value propositions based on the voice of the customer. - Keeping CJMs updated to effectively…
- REMOTE SME ACCOUNT EXECUTIVE · HSBC BANK ARGENTINAOct 2019 — Dec 2021AR
- Remote customer management, portfolio of 150 clients. - Portfolio distribution Country Argentina: Rio Gallegos, Caleta Olivia, San Luis, Mendoza, Bariloche. - Identified the particularities of the assigned regions to personalize service and…
- SR ANALYST · HSBC BANK ARGENTINAOct 2016 — Sep 2019AR
- SSR ANALYST · HSBC BANK ARGENTINAApr 2014 — Sep 2016AR
- DOCUMENT CONTROL · HSBC BANK ARGENTINANov 2012 — May 2016AR
- INTERN - QUILMES BRANCH · HSBC BANK ARGENTINAMay 2011 — Oct 2012AR
Education
- BACHELOR'S DEGREE · UADE2025—2026AR· Communication. Marketing and Advertising Specialization