Timezone overlap
9h overlap with US East · Brazil
English level
Conversational
Self-reported as: “I struggle but I can - Intermediate”
Skills & tools
Skills
Tools
About
The person every company needs on their team, empathetic, with the best willingness to learn, do, and contribute. I love challenges in customer service, personnel management, and those that allow me to grow within the company and as a person.
Work preferences
- Job type
- Full-time, Part-time
- Company size / type
- Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- Early-stage startup (0-20), Nonprofit / NGO
- Industries
- Health & Telemedicine, Human Resources & Recruitment, Marketing & Advertising
- Hours
- EST business hours
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Digital Marketing and Social Media Management · Club BPS Dpto. FísicoJan 2025 — Present
Development of strategies for small businesses. Editing videos, photos, and posts. Results: 60% growth on social media for @djlobomiranda. Brand design and image for: @domis_donuts.uy – Family donut business with “Stop Bullying” campaign. …
- General Services · Trabajadora autónomaJun 2024 — Apr 2025
Phone support and management of correspondence and home deliveries. Cleaning and organization of the home. - Phone support and management of correspondence and home deliveries. - Cleaning and organization of the home.
- Customer Service · Club BPS Dpto. FísicoJan 2011 — Jan 2022
In-person, phone, social media, and email customer service and advice. Coordination of teaching staff, institutional sector, and companies serving the institution. Led conflict resolution processes with an empathetic and customer-oriented approach…
- Teacher, Coordinator, and Supervisor · Colonia de Vacaciones Club BPSJan 1999 — Jan 2022
Program development and complete coordination with the different sectors of the institution and parents and companies serving the program. Virtual and in-person procedures. Group of 120 minors and 15 teachers. - Program development and complete…
Education
- Teaching degree · Instituto Superior de Ed. Físico1995—1999· Physical Education
- In progress · Claseflix.io2024· Copywriting and Neuromarketing
- — · Fundamentos del Marketing Digital2024
- — · Marketing Digital Método Fukuda2024—2024
- In progress · Google Activate
- — · Online Training Mr. Jorge Rivero2024· Appointment Setter
- — · ACES2023· Basic First Aid CPR-AED
- — · Universidad de la República ISEF2020· Management of Organizations
- — · Synergos2015· Middle Management Training in Business
- — · Renglón Uno2011· Coaching Tools Applied to Middle Management
Achievements
- Results: 60% growth on social media for @djlobomiranda.
- Achieving to keep 75% of the social membership active.