Self-reported as: “I struggle but I can - Intermediate”

Skills & tools

About

Work preferences

Job type

Full-time

Company size / type

Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company

Culture

Growth-stage startup (21-200), Independent, Large Company, Public Organization

Industries

E-commerce, Information Technology, Manufacturing

Hours

EST business hours

Remote experience

NA

Salary context

Benchmarks for Customer Success · Mid (3–7 yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. TEAM LEADER, CUSTOMER CARE · TECNOCONTROL VEHICULAR (NUMARIS)

   Mar 2022 — Present

   Managed projects and developed new business opportunities, ensuring continuous account growth. Designed and implemented retention strategies, increasing customer loyalty and reducing churn rate. Visited key clients, driving sales and ensuring…

2. KEY ACCOUNT MANAGER · TECNOCONTROL VEHICULAR (NUMARIS)

   Mar 2022 — Dec 2022

   Provided personalized service to 3, 4, and 5-star accounts, strengthening commercial relationships. Identified upselling and cross-selling opportunities with key clients, maximizing the value and potential of each account. Collaborated closely with…

3. NATIONAL CUSTOMER SERVICE COORDINATOR · MAQPOWER S.A. DE C.V

   Dec 2020 — Nov 2021

   Successfully participated in public and private sector tenders, focused on selling Sullair and Prevost compressors. Compiled and analyzed monthly reports for KPIs of the entire after-sales area across 9 branches, for decision-making. Supervised and…

4. COMMERCIAL EXECUTIVE · RESMART (INSTASERVICE)

   Sep 2019 — Jul 2020

   Prospecting and closing sales. Follow-up of existing clients. Creation of maintenance policies for after-sales clients. Collaborated with architects for the correct distribution of equipment to maximize the use of resources and spaces. Gathered…

5. PROFESSIONAL SALES ADVISOR · DAOSA NISSAN

   Feb 2018 — Sep 2019

   Customer prospecting Sales via web and sales floor Follow-up of client portfolio Creation of advertising material Promotion of services.

Education

1. Bachelor's in Criminology and Forensic Science · CENTRO DE ESTUDIOS SUPERIORES EN CIENCIAS JURIDICAS Y CRIMINOLOGICAS

   2017