Self-reported as: “Can work in English”

Skills & tools

About

Work preferences

Job type

Full-time, Part-time

Company size / type

Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company

Culture

Early-stage startup (0-20), Large Company

Industries

Marketing & Advertising

Hours

EST business hours

Remote experience

United States

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. International Purchasing Executive · Óptica Caroní

   Jan 2011 — Jan 2011
   VE

   - Developed and implemented strategic sourcing strategies to identify and negotiate with international suppliers (China and Europe). - Collaborated with cross-functional teams, such as logistics and finance, to streamline supply chain operations and…

2. Customer Service Department · Óptica Caroní

   Jan 2009 — Jan 2013
   VE

   - Implemented efficient customer service protocols, resulting in a increase in customer satisfaction ratings. - Developed and implemented a customer feedback system, resulting in a reduction in customer complaints and improved overall customer…

3. Bilingual Training Assistant · Nielsen Media Research

   Jan 2005 — Jan 2008
   USUS company · remote

   - Demonstrated capacity for teaching others customer service skills including – defusing irate customers, handling problems without escalation, and documenting the status of calls - Promoted to Training Assistant within five months of original hire…

4. Project Coordinator Manager · Bolivariana University of Venezuela

   Jan 2004 — Jan 2004
   VE

   - Managed projects related to University engagements including- job fairs, guest speaking events, travel and hotel arrangements - Demonstrated ability to manage and accomplish multiple tasks within deadlines and budget constraints - Served as Master…

Education

1. M.S. · Metropolitan University

   2001
   · International Business
2. B.S. · Central University

   1998
   · International Relations