Self-reported as: “I can work in English”

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Work experience

1. Support Engineer · RESOLVER INC

   Present
2. Application Support Analyst · RESOLVER INC

   - Solved problems through critical analysis, consultative questioning, and relationship-building - Troubleshot for each situation, assisting customers with installations and custom configurations - Received, assessed, and prepared data for customers…

3. Executive Operations Assistant · SYNCDAO.COM

   - Performed data analysis and reporting for crypto and DeFi assets - Managed special projects and research - Handled general administration duties including bookkeeping, managing customer inquiries, and event planning

4. Curriculum and Timetable Coordinator & Hotel Operations and Industry Practicum Tutor · ARA INSTITUTE OF CANTERBURY

   - Configured and managed the Tribal SMS Timetabling system for the Hospitality Department - Tutored for NZ Diploma in Hospitality Management and Bachelor of International Tourism and Hospitality Management courses - Coordinated project to upgrade…

5. 888 Business Care Specialist (Fixed Term Contract) · VODAFONE NEW ZEALAND

   - Provided technical support and account management for Business clients. Troubleshot and diagnosed problems

6. Support Consultant · TOURPLAN PACIFIC

   (Redundancy due to COVID-19) - Supported Tourplan software for Tour Operators and Destination Management Companies - Provided software training for clients

7. Senior Duty Manager (Acting Front Office Manager) · SUDIMA CHRISTCHURCH AIRPORT HOTEL
8. Receptionist / Guest Services Agent · SUDIMA CHRISTCHURCH AIRPORT HOTEL

Education

1. Technical Degree · TECLAB

   2024—2025
   · Data Science
2. Certificate · FUTURE SKILLS ACADEMY

   2023
   · BI Certificate in Analytics to Support Managerial Decisions (Level 7)
3. Certificate · FUTURE SKILLS ACADEMY

   2023
   · BI Certificate in Handling and Interpreting Data for Decision Making (Level 6)
4. Certificate · OPEN POLYTECHNIC OF NEW ZEALAND

   2022
   · Information Technology (Level 5)
5. Certificate · ARA INSTITUTE OF CANTERBURY

   2021
   · Adult and Tertiary Teaching (Level 5)
6. Certificate · ARA INSTITUTE OF CANTERBURY

   2021
   · Adult Literacy and Numeracy Education (Level 5)
7. Certificate · SERVICE IQ

   2021
   · Business (First Line Management) (Level 4)
8. — · COLEGIO UNIVERSITARIO DE PERIODISMO

   2021
   AR