Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Detected from your CV
(es)Skills & tools
Skills
Tools
About
Daiana is highly skilled in orchestrating exceptional client experiences, particularly for concierge and VIP relationships. She is known for her meticulous approach to inbox and client communication management, ensuring every interaction is clear, timely, and builds strong rapport. Her background includes working within the dynamic online education and training, and tourism and hospitality industries, where she has consistently elevated service standards. In her work, Daiana leverages a sophisticated toolkit to enhance efficiency and client satisfaction. She expertly navigates Notion for project and information management, applies AI tools to streamline workflows, and uses Zendesk to deliver responsive support. Her proficiency with Stripe ensures smooth financial transactions, while Slack facilitates seamless internal and external communication, allowing her to maintain proactive and organized client dialogue. Daiana thrives in environments where precise communication and elevated client care are paramount.
Highlights
- Concierge and VIP client support
- Inbox and client communication management
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- —
- Culture
- —
- Industries
- Online Education & Training, Tourism & Hospitality
- Hours
- EST business hours
- Remote experience
- I'm based in Buenos Aires, AR. Worked for the US
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Experience Specialist · CookUnityMay 2026 — Present
- Handle inbound customer requests and resolve issues while providing an outstanding customer experience - Address time-sensitive issues related to payments, accounts, deliveries, and troubleshooting via email and chat - Assist clients with…
- Bilingual Customer Service Representative · Psych Campus LLCJul 2020 — Sep 2025
- Managed remote communication with international users via email, chat, and phone, ensuring timely and professional support. - Assisted with onboarding processes, platform navigation, and account-related inquiries for global clients. - Developed…
- Concierge - VIP & Premium Client Support · IKE Asistencia Argentina S.A for MastercardMay 2012 — Feb 2020ARUS company · remote
- Managed high-value VIP, Black, and Platinum cardholders, delivering personalized concierge and travel support. - Coordinated travel arrangements including accommodations, transportation, events, and customized itineraries. - Acted as a trusted…
- Hospitality and Guest Services (various roles) · Hotels, Hostels, Tourism and Corporate OfficesJan 2000 — Jan 2012· Hospitality, Tourism
- Supported guests and visitors with reservations, check-in/out processes, travel information, tours, and administrative assistance. - Delivered customer-focused service across hospitality, tourism, and corporate environments. - Strengthened…
Education
- Bachelor · Universidad Nacional de Quilmes1999—2006AR· Hotels Management
- — · Instituto Gastronómico del Sur2006—2007AR· Professional Cook