Timezone overlap
9h overlap with US East · Argentina
English level
Conversational
Self-reported as: “I struggle but I can”
Skills & tools
Skills
Tools
No tools listed yet.
About
I am interested in developing professionally within a company that allows me to grow and is always challenging me. I would like to work 100% remotely and manage my own time.
Work preferences
- Job type
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- Company size / type
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- Culture
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- Industries
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- Hours
- EST business hours
Salary context
Benchmarks for Design · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Experience Analyst · Bapro Medios de PagoJan 2023 — Present
- Updated and managed Banco's chatbot information, ensuring they provide accurate and helpful responses to customers. - Modified and optimized IVRs to improve customer interaction and satisfaction. - Designed flowcharts to integrate a voicebot into…
- Team Lead · Bapro Medios de PagoJul 2019 — Jan 2023
- Supervised a team of 25 operators, leading and motivating them to meet and exceed company objectives. - Conducted regular performance evaluations, providing constructive feedback and action plans for each team member, contributing to their…
Education
- Analyst · Coderhouse2023
- Technical Degree · Instituto de Formación Técnica Superior N° 202016—2018· Hotel Administration